General Manager

About the role

Victra is the largest Verizon authorized retailer in the United States. As a General Manager, you shape our guest experience. You will build, develop, and mentor your sales team, driving for high-performance results within a fast-paced, demanding solutions sales environment.

Responsibilities

• Building, developing, and mentoring your sales team.
• Working through teams to teach, coach, and follow our sales process with Every Guest Every Time.
• Attracting and retaining top caliber employees.
• Brand advocate for Victra.
• Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
• Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.
• Maintaining the performance of your store by running retail inventory compliance.
• Engaging in business operations including budgeting, forecasting, analyzing, and providing sales reports.
• Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer base.
• Owning store success and taking ownership for store employees’ work-related needs, store leadership, staffing, and scheduling, maintaining labor controls, marketing, loss prevention, and all other store functions.
• Owning all guest escalations and providing a timely resolution.
• Clearly communicating company objectives and priorities to team members and providing timely follow up.
• Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs.

Requirements

• 1-3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age
• Legally authorized to work in the United States

Qualifications

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Skills

• Strong leadership and motivational skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities.
• Customer service orientation.
• Ability to adapt to a fast-paced, dynamic environment.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent Contests
• Career Advancement Opportunities

Pay

Pay will include a base rate of $17.00 /hour with uncapped earning potential through commission.

Schedule

Hours may vary based on business needs.