General Manager

About the role

Victra is the largest Verizon authorized retailer in the United States. As a General Manager, you shape our guest experience. You will build, develop, and mentor your sales team, driving for high-performance results within a fast-paced, demanding solutions sales environment.

Responsibilities

• Build, develop, and mentor your sales team.
• Work through teams to teach, coach, and follow our sales process with Every Guest Every Time.
• Attract and retain top caliber employees.
• Brand advocate for Victra.
• Provide ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
• Engage in sales strategy development to ensure our products and services are effectively showcased throughout the store.
• Maintain the performance of your store by running retail inventory compliance.
• Engage in business operations including budgeting, forecasting, analyzing, and providing sales reports.
• Think of innovative ways to drive traffic in stores and capitalize on existing customer base.
• Owning store success and taking ownership for store employees’ work-related needs, store leadership, staffing, and scheduling, maintaining labor controls, marketing, loss prevention, and all other store functions.
• Own all guest escalations and provide a timely resolution.
• Clearly communicate company objectives and priorities to team members and provide timely follow-up.
• Stay up to date with new sales promotions and ensure they are providing our guests with a complete solution to meet their current and future needs.

Requirements

• 1-3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluate performance, and develop a high-performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Qualifications

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Skills

• Strong communication and interpersonal skills.
• Leadership and motivational abilities.
• Customer service orientation.
• Problem-solving and decision-making skills.
• Ability to manage multiple tasks and priorities.
• Knowledge of retail sales processes and strategies.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent Contests
• Career Advancement Opportunities

Pay

Pay will include a base rate of $21.00/hour with uncapped earning potential through commission.

Schedule

Hours may vary based on business needs.