General Manager

Job Summary

Victra is the largest Verizon authorized retailer in the United States. As a General Manager, you will shape the guest experience, drive high-performance results, and mentor your Assistant General Manager.

About the Role

You will have a high level of accountability for all retail store functions and communicate the company vision through directing the day-to-day activities of the entire store staff. You will be responsible for motivating your team to achieve their best in every guest interaction, building, developing, and mentoring your sales team, and ensuring store employees meet and/or exceed defined success measurements.

Responsibilities

• Drive for high-performance results within a fast-paced, demanding solutions sales environment
• Focusing on optimizing customer and employee experience
• Act as a mentor for your Assistant General Manager
• Complete trainings and attend weekly sales leadership calls
• Motivate your team to do their best in every guest interaction
• Build, develop, and mentor your sales team
• Engage in sales strategy development to ensure our products and services are effectively showcased throughout the store
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention, and all other store functions
• Own all guest escalations and provide a timely resolution
• Clearly communicate company objectives and priorities to team members and provide timely follow-up
• Stay up to date with new sales promotions and ensure they are providing our guests with a complete solution to meet their current and future needs

Requirements

• 1-3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States
• Ability to lift ten pounds and stand for long periods of time

Qualifications

• Ability to think innovatively and drive traffic in stores
• Brand advocate for Victra
• Comprehensive understanding of retail operations and processes
• Strong interpersonal and communication skills
• Ability to manage and motivate a team
• Knowledge of sales strategies and techniques
• Experience with CRM systems and data analysis

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Career Advancement Opportunities

Pay and Schedule

The pay for this position is a base rate of $20.00/hour with uncapped earning potential through commission. The schedule is flexible and may include evenings, weekends, holidays, and peak vacation periods.