General Manager

About the role

As a General Manager at Victra, the largest Verizon authorized retailer in the United States, you will shape the guest experience by coaching your team to deliver their best in every interaction. You will drive sales targets while maintaining operational excellence, develop your Assistant General Manager, and foster a high-performance, competitive, and fun work environment. This role emphasizes #Performance #Collaboration #Integrity #Innovation #Celebration.

Responsibilities

• Oversee all retail store functions and implement the company vision through day-to-day leadership of store staff.
• Drive high-performance results in a fast-paced, solutions-driven sales environment, prioritizing customer and employee experience.
• Mentor and develop your Assistant General Manager.
• Complete required trainings and attend weekly sales leadership calls.
• Motivate your team to excel in every guest interaction, ensuring adherence to the sales process Every Guest Every Time.
• Build, develop, and retain a high-caliber sales team through coaching, training, and performance management.
• Act as a brand advocate for Victra and ensure the store meets or exceeds sales, retention, quality, and service objectives.
• Engage in sales strategy development to effectively showcase products and services.
• Ensure store employees meet monthly success metrics and complete assigned training on time.
• Develop and implement sales tools and initiatives.
• Maintain retail inventory compliance and manage store operations, including budgeting, forecasting, and sales reporting.
• Drive in-store traffic and capitalize on the existing customer base through innovative strategies.
• Own store success, including staffing, scheduling, labor controls, marketing, loss prevention, and employee work-related needs.
• Resolve guest escalations in a timely manner.
• Communicate company objectives and priorities clearly to the team and follow up as needed.
• Stay updated on new sales promotions and provide guests with complete solutions to meet their current and future needs.

Requirements

• 1–3 years of experience in a retail sales environment.
• 2 years in a leadership/supervisory role, preferably in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Experience balancing multiple priorities in a fast-paced environment.
• Ability to set goals, evaluate performance, and develop a high-performing team.
• Basic interview skills and staffing knowledge.
• High school diploma or GED.
• One or more years of customer service experience, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, and peak periods (e.g., November–December).
• At least 18 years of age.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift up to ten pounds.
• Ability to stand for long periods of time.

Training Requirements

• Complete a 4-day New Hire University (NHU) training program within 30 days of your start date (may include overnight travel at the company’s expense).
• Complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU (may include overnight travel at the company’s expense).
• Complete various online and computer-based training throughout your employment.

Benefits

• Paid training.
• Premium health, dental, and vision insurance.
• Paid maternity leave.
• 401K match.
• Tuition reimbursement.
• 50% off Verizon service.
• VNation Disaster Relief program.
• Referral bonus.
• Diversity, Equity, & Inclusion initiatives and Employee Resource Groups.
• Frequent contests and career advancement opportunities.

All benefits are subject to the terms and conditions of the plan document or insurance policy.

Pay

Base rate of $28.50/hour with uncapped earning potential through commission.

Schedule

• Evenings, weekends, and holidays.
• Peak periods, including November through December.