General Manager

Job Summary

Victra is the largest Verizon authorized retailer in the United States. As a General Manager, you will shape the guest experience, drive high-performance results, and mentor your Assistant General Manager.

About the Role

Shape the guest experience, drive high-performance results, and mentor your Assistant General Manager.

Responsibilities

• Drive for high-performance results within a fast-paced, demanding solutions sales environment
• Focusing on optimizing customer and employee experience
• Act as a mentor for your Assistant General Manager
• Complete trainings and attend weekly sales leadership calls
• Motivate your team to do their best in every guest interaction
• Build, develop, and mentor your sales team
• Engage in sales strategy development to ensure our products and services are effectively showcased throughout the store
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions
• Own all guest escalations and provide a timely resolution
• Clearly communicate company objectives and priorities to team members and provide timely follow up
• Stay up to date with new sales promotions and ensure they are providing our guests with a complete solution to meet their current and future needs

Qualifications

• 1-3 years of experience in a retail sales environment
• 2 years in a leadership/supervisory role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States
• Ability to lift ten pounds and stand for long periods of time

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Career Advancement Opportunities

Compensation

$24.00 /hour with uncapped earning potential through commission

What We Are Looking For

You thrive in a sales environment and share this energy with a team that you can develop and motivate. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You’re open to new ideas, relate well with a variety of different people, and are attuned to the needs of others to ensure they can perform at their best. You know you’ve succeeded when your team is delivering. You will need to have 1-3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role, management experience in a commissions-based sales environment, and a proven track record of achieving challenging team and individual sales goals. You must have balanced multiple opposing priorities in a multifaceted environment, set goals, evaluate performance, and develop a high performing team. You should have basic interview skills and enhanced staffing knowledge. You must have a high school diploma or GED, one or more years of customer service experience, preferably in a retail or sales environment, and a willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods. You must be at least 18 years of age, legally authorized to work in the United States, able to lift ten pounds, and able to stand for long periods of time. Training requirements include attending and successfully completing a 4-day New Hire University (NHU) training program and a 3-day General Manager University (SMU) training program.