General Manager

About the role

Victra is the largest Verizon authorized retailer in the United States. As a General Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest. Every Time. Your responsibilities include building, developing, and mentoring your sales team, working through teams to teach, coach, and follow the sales process with Every Guest Every Time, attracting and retaining top caliber employees, acting as a mentor for your Assistant General Manager, completing trainings, attending weekly sales leadership calls, and driving the business forward by always motivating your team to do their best in every guest interaction.

Responsibilities

• Building, developing, and mentoring your sales team.
• Working through teams to teach, coach, and follow our sales process with Every Guest Every Time.
• Attracting and retaining top caliber employees.
• Brand advocate for Victra.
• Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
• Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.
• Maintaining the performance of your store by running retail inventory compliance.
• Engaging in business operations including budgeting, forecasting, analyzing, and providing sales reports.
• Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer base.
• Owning store success and taking ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention, and all other store functions.
• Owning all guest escalations and providing a timely resolution.
• Clearly communicating company objectives and priorities to team members and providing timely follow up.
• Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs.

Requirements

• 1-3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Qualifications

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Skills

• Strong leadership and communication skills.
• Ability to manage multiple priorities.
• Customer service orientation.
• Strategic thinking and problem-solving abilities.
• Team management and development skills.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent Contests
• Career Advancement Opportunities

Pay

Pay will include a base rate of $16.50 /hour with uncapped earning potential through commission.

Schedule

Hours may vary based on business needs.