General Manager

About the role

Vertin is looking for a General Manager who's just as comfortable leading a team and a P&L as they are standing beside a family on one of the hardest days of their lives. This is a role for someone who wants to grow market share, develop people, and keep a century-old mission alive in their community — one story at a time. This position will work onsite at our Gillette, WY firm. Relocation is offered.

Responsibilities

• Team leadership & performance: Build fair, well-covered schedules for calls, services, events, and meetings across your operating group; set clear expectations and track performance against established metrics, delivering timely feedback and addressing issues early; hold your team accountable to shared goals and results; partner with Location Managers to lead regular staff meetings, per the Vertin Business Model.
• Community & brand presence: Champion active associate involvement in the communities you serve; review and elevate current marketing and community engagement efforts; lead the way on social media as a tool for connection and visibility.
• Serving families: Arrange and conduct funeral and memorial services with professionalism, organization, and genuine care, in keeping with Vertin policy; grow your business's presence through active involvement in community, religious, and civic organizations; keep your location's local and online marketing current and accurate.
• Service excellence: Promote a safe, healthy work environment; stay current on all professional, state, and federal funeral service licensing requirements; provide compassionate aftercare — delivering documents, cards, and information on insurance and pre-arrangements to next of kin; share pre-need referrals with your Preneed Specialist; support service logistics: parking, ushering, driving funeral vehicles, floral delivery, supply runs, and special events; prepare accurate service and cremation documentation and handle related office duties; help maintain funeral home vehicles, facilities, property, and supply inventory.

Requirements

• Associates degree in mortuary science (must be dual licensed in Funeral Director and Embalmer)
• Must be able to get licensed in the state of Wyoming
• Strong communicator and consensus builder who can turn financial reports into action for others
• Experience providing management support across multiple sites and a broad geographic area
• Understanding of sound business practices and how they support your team's mission
• Strong prioritization, multitasking, and delegation skills
• A knack for building relationships across a local or multi-community footprint
• Current Funeral Director license (or eligibility for licensure) as required in your state

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Pay

Annual salary: USD 95,000-115,000