General Manager

About the role

Vertin is looking for a General Manager who's just as comfortable leading a team and a P&L as they are standing beside a family on one of the hardest days of their lives. This is a role for someone who wants to grow market share, develop people, and keep a century-old mission alive in their community — one story at a time. This position will work onsite at our Gillette, WY firm. Relocation is offered.

Responsibilities

Leadership & Operations (60%)

• Build fair, well-covered schedules for calls, services, events, and meetings across your operating group
• Set clear expectations and track performance against established metrics, delivering timely feedback and addressing issues early
• Hold your team accountable to shared goals and results
• Partner with Location Managers to lead regular staff meetings, per the Vertin Business Model
• Champion active associate involvement in the communities you serve
• Review and elevate current marketing and community engagement efforts
• Lead the way on social media as a tool for connection and visibility

Serving Families as Funeral Director (40%)

• Arrange and conduct funeral and memorial services with professionalism, organization, and genuine care, in keeping with Vertin policy
• Grow your business's presence through active involvement in community, religious, and civic organizations
• Keep your location's local and online marketing current and accurate
• Promote a safe, healthy work environment
• Stay current on all professional, state, and federal funeral service licensing requirements
• Provide compassionate aftercare — delivering documents, cards, and information on insurance and pre-arrangements to next of kin
• Share pre-need referrals with your Preneed Specialist
• Support service logistics: parking, ushering, driving funeral vehicles, floral delivery, supply runs, and special events
• Prepare accurate service and cremation documentation and handle related office duties
• Help maintain funeral home vehicles, facilities, property, and supply inventory

Requirements

• Associates degree in mortuary science (must be dual licensed in Funeral Director and Embalmer)
• Must be able to get licensed in the state of Wyoming
• A strong communicator and consensus builder who can turn financial reports into action for others
• Experience providing management support across multiple sites and a broad geographic area
• An understanding of sound business practices and how they support your team's mission
• Strong prioritization, multitasking, and delegation skills
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