General Manager

Job Summary

Urban Air is seeking a General Manager to lead and drive success while maintaining a fun culture. The ideal candidate will motivate, instill accountability, and provide overall leadership, vision, and direction.

Responsibilities

• Hire, train, and provide mentorship to the staff to further develop their skills
• Cultivate a team environment that provides exceptional customer service
• Implement and execute all staff training programs
• Aid in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
• Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
• Maintain a strong community presence through partnership with community and business organizations
• Maintain a safe, clean, and secure environment for all guests and staff
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
• Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
• Provide direction to the management team and ensure all staff members perform at a consistently high level
• Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
• Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals
• Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience

Qualifications

• Ability to enthusiastically interact with others
• Strong character and exercises good judgment in decision-making
• Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
• 3+ years of experience in Facility Operations & Management required
• Demonstrated ability in developing team members in areas of responsibility
• Demonstrated ability to achieve expected store financial results in areas of responsibility
• Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
• Professional grooming and conduct must be constantly displayed
• Adaptability, flexibility, and general enthusiasm for the business
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Ability to establish working relationships with all employees, management, and vendors
• Ability to maintain and project professionalism, internally and externally, at all times
• Ability to establish and communicate a vision for the park
• Flexible in approach; can readily adapt to business and team needs and changes
• Hold oneself accountable for high personal standards of conduct and professionalism
• Appreciation of diversity (thought, ethnic, gender, etc.)
• Innovative and strategic thinker