General Manager

General Manager Job Summary

Urban Air is seeking a General Manager to lead the team, foster a positive culture, and drive success while maintaining a fun atmosphere.

Responsibilities

• Hire, train, and mentor staff to develop their skills
• Cultivate a team environment focused on exceptional customer service
• Implement and execute staff training programs
• Select and develop Area Leads and Certified Trainers for more responsibility
• Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
• Lead and influence managerial staff through effective motivation
• Leverage individual strengths to ensure maximum productivity
• Maintain a strong community presence through partnerships with local organizations
• Maintain a safe, clean, and secure environment for guests and staff
• Ensure all aspects of the operation, including entertainment, food, beverage, attractions, and property, are aligned with financial goals and company initiatives
• Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
• Provide direction to the management team and ensure all staff members perform at a consistently high level
• Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, and upholding operational standards
• Absorb and monitor online reviews to ensure consistent guest satisfaction or improvement
• Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
• Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
• Assure staffing levels and management coverage are appropriate to maximize the customer experience while maintaining the labor budget for the business
• Analyze financial reports and develop action plans to grow revenue and control expenses to meet or exceed annual budgets

Qualifications

• Strong character and good judgment in decision-making
• Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
• 3+ years of experience in Facility Operations & Management
• Demonstrated ability in developing team members in areas of responsibility
• Demonstrated ability to achieve expected store financial results in areas of responsibility
• Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
• Professional grooming and conduct
• Ability to establish working relationships with all employees, management, and vendors
• Ability to maintain and project professionalism, internally and externally, at all times
• Ability to establish and communicate a vision for the park
• Flexible in approach; can readily adapt to business and team needs and changes
• Ability to hold oneself accountable for high personal standards of conduct and professionalism
• Appreciation of diversity (thought, ethnic, gender, etc.)
• Innovative and strategic thinker

Who Will Succeed in This Role

The ideal candidate will be a strong, vibrant leader who can guide a majority of younger staff, encouraging and helping them grow professionally and personally. They should also teach positive guest service skills to ensure a fun, safe experience for guests while completing GM tasks to control costs and drive revenue.

About Urban Air Adventure Parks

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. Based in Dallas, the entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Their purpose is to help kids have fun and aim higher, achieving things they never thought possible.