General Manager

General Manager Job Summary

Urban Air is seeking a General Manager to lead the team, foster a positive culture, and drive success. This role involves motivating, training, and developing staff to achieve financial goals.

Responsibilities

• Hire, train, and mentor staff to enhance their skills
• Cultivate a team environment focused on exceptional customer service
• Implement and execute staff training programs
• Select and develop Area Leads and Certified Trainers for advancement
• Maintain a strong community presence through partnerships
• Maintain a safe, clean, and secure environment for guests and staff
• Execute all aspects of operations including entertainment, food, beverage, attractions, and property
• Ensure consistent high performance from staff members
• Monitor online reviews to improve guest experience
• Capitalize on business opportunities by executing marketing strategies
• Manage inventory control and staffing levels
• Analyze financial reports and develop action plans to grow revenue and control expenses

Qualifications

• Strong interpersonal and decision-making skills
• Experience in hospitality, particularly in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
• At least 3 years of experience in facility operations and management
• Ability to develop team members and achieve financial results
• Intermediate computer skills (Microsoft Office)
• Professional appearance and conduct
• Adaptability and flexibility
• Innovative and strategic thinking

About Urban Air Adventure Parks

Urban Air is the leading indoor adventure park and the world's largest operator in the industry. Founded in Dallas, the company aims to help kids have fun and reach new heights.

Who Will Succeed in This Role

We are looking for a strong, vibrant leader who can guide a majority of younger staff, encouraging their growth and providing positive guest service skills.

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