General Manager

Job Summary

Urban Air is seeking a General Manager to lead the team, foster a positive culture, and drive success while maintaining a fun environment.

Responsibilities

• Hire, train, and mentor staff to develop their skills
• Cultivate a team environment focused on exceptional customer service
• Implement and execute staff training programs
• Aid in selecting and developing Area Leads and Certified Trainers
• Lead and influence managerial staff through effective motivation
• Maintain a strong community presence through partnerships
• Maintain a safe, clean, and secure environment for guests and staff
• Ensure all aspects of the operation align with financial goals and company initiatives
• Provide direction to the management team and ensure high staff morale
• Monitor online reviews to ensure consistent guest satisfaction
• Capitalize on business opportunities by executing marketing strategies
• Maintain systems for fiscal responsibility, including inventory control and staffing levels
• Analyze financial reports and develop action plans to grow revenue and control expenses

Qualifications

• Strong character and good judgment in decision-making
• Experience in hospitality, particularly in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
• 3+ years of experience in facility operations and management
• Demonstrated ability to develop team members in various areas
• Proven ability to achieve expected store financial results
• Intermediate computer skills in Microsoft Office
• Professional grooming and conduct
• Adaptability, flexibility, and enthusiasm for the business
• Strong communication skills, both written and verbal
• Ability to establish and maintain professional relationships with employees, management, and vendors
• Ability to hold oneself accountable for high personal standards
• Appreciation of diversity
• Innovative and strategic thinking

About Urban Air Adventure Parks

Urban Air is the leading indoor adventure park and the world's largest operator of such parks. Our mission is to help kids have fun and reach new heights. As an equal opportunity employer, we value diversity and inclusion.

Who Will Succeed in This Role

We are looking for a strong, vibrant leader who can guide a majority of younger staff, encouraging and helping them grow professionally and personally. This person should be able to set an example by providing positive guest service skills and ensuring the GM tasks are completed to control costs and drive revenue.