General Manager

Job Summary

Urban Air is seeking a General Manager to lead and inspire the team to achieve success while maintaining a fun and engaging environment for both guests and staff.

Responsibilities

• Hire, train, and mentor staff to enhance their skills and foster a team environment focused on exceptional customer service
• Implement and execute staff training programs
• Select and develop Area Leads and Certified Trainers for increased responsibility and internal promotability
• Lead and influence managerial staff through effective motivation and leveraging individual strengths to maximize productivity
• Maintain a strong community presence through partnerships with local organizations
• Maintain a safe, clean, and secure environment for all guests and staff
• Ensure all aspects of the operation, including entertainment, food, beverage, attractions, and property, are managed to fulfill financial goals and company initiatives
• Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
• Provide direction to the management team and ensure all staff members perform at a consistently high level
• Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, and upholding operational standards
• Absorb and monitor online reviews to ensure consistent guest satisfaction or improvement
• Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
• Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
• Assure staffing levels and management coverage are appropriate to maximize the customer experience while maintaining the labor budget for the business
• Analyze financial reports and develop action plans to grow revenue and control expenses to meet or exceed annual budgets

Qualifications

• Ability to enthusiastically interact with others
• Strong character and good judgment in decision-making
• Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
• 3+ years of experience in Facility Operations & Management
• Demonstrated ability in developing team members in areas of responsibility
• Demonstrated ability to achieve expected store financial results in areas of responsibility
• Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
• Professional grooming and conduct
• Adaptability, flexibility, and enthusiasm for the business
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Establishing and maintaining working relationships with all employees, management, and vendors
• Projecting professionalism, internally and externally, at all times
• Establishing and communicating a vision for the park
• Flexible in approach; can readily adapt to business and team needs and changes
• Accountability for high personal standards of conduct and professionalism
• Appreciation of diversity (thought, ethnic, gender, etc.)
• Innovative and strategic thinker