General Manager

About the role

To be successful in our Store Manager/General Manager role, you will be a high performing, sales-minded leader who implements the integration of sales into all store functions in accordance with our organizational vision and mission.

Responsibilities

• Completes necessary training with manufacturers on products
• Learns and understands details of the physical conditions and limitations the Ability Center's clients may have
• Trains with a senior Store Manager/GM to observe, listen and ask questions when it comes to store management and operations
• Manages store workflow, employee job performance and behaviors of all store team, including mediating employee relations
• Ensures consistent follow-up with leads and generates at least 35% repeat business at store
• Performs a weekly update of accounts receivable and aged inventory status, ensuring consistent follow-ups to avoid (what?)
• Maintains a good margin for all sales
• Hits budget every month
• Sells 2-3 vans per month for small stores or 4-5 vans per month for large stores
• Develops and achieves store profit targets and monitor gross profit to operate within the store's annual budget provided by finance department
• Creates accurate, objective annual performance evaluations and SMART Goals and provides quarterly performance status updates for store employees

Requirements

• 3+ years of proven sales experience required
• 3+ years in sales management of a store team of 5+ required, retail management experience a huge plus
• Basic knowledge, strong willingness to learn full-size and minivan drop floor vehicles, van rentals, transfer seats, tie downs, hand controls, foot pedal extensions, lifts, extended warranties, and GAP insurance
• Proficient computer skills working with various office equipment, computers and various programs including databases, Word, Outlook, PowerPoint, Excel, etc. required
• Valid drivers license and clean DMV record required
• Proven knowledge of the needs of various disabilities and the disabled is highly preferred
• Background or experience in the Automotive, Power Sports, or Equipment Dealership setting is a plus
• Bilingual a plus

Qualifications

• Education: Bachelor’s degree in Business Administration, Marketing, Sales, or related field preferred
• Skills: Strong communication, problem-solving, and leadership skills

Skills

• Expert in generating revenue through sales and service in a business to consumer environment
• Takes ownership of sales performance for yourself and your team
• Understands the importance of both sales and service and has a proven track record of exceeding sales goals and metrics
• Comfortable shifting gears multiple times throughout the day without losing focus
• Believes in leading by example, creating a strong culture and motivating teams to perform their best

Benefits

• Medical Insurance – Employer‑shared premium contributions
• Dental & Vision Coverage – Employee‑paid plans available
• Life Insurance – Employer‑paid basic life with optional voluntary life coverage
• 401(k) Retirement Plan – 100% employer match up to 5% of contributions
• Accrued vacation based on tenure & sick plan
• 9 observed holidays plus 1 floating holiday
• Corporate car rental discounted rates with approved partners

Pay

$80,000.00 - 95,000.00 base salary, plus incentive pay plan

Schedule

Monday through Friday schedule, with daytime hours