General Manager

Overview The General Manager is a pivotal leadership role responsible for the holistic management and operational performance of the warehouse. This role ensures strategic alignment with business goals by providing clear direction and fostering a high-performance environment. By optimizing processes, ensuring compliance, and fostering strong customer and internal stakeholder relationships, the General Manager plays a crucial role in driving operational excellence, financial performance, and customer satisfaction. Positioned at the intersection of strategy and execution, this role requires a visionary leader who can translate business objectives into actionable, measurable outcomes while maintaining a focus on continuous improvement and team development. Responsibilities 1. Lead the creation and maintenance of a high-performance culture within the warehouse, prioritizing team development, motivation, and effective labor management.2. Oversee all warehouse operations, including receiving, storage, picking, and shipping, ensuring efficiency and accuracy in support of customer service and business objectives.3. Develop, implement, and continuously refine processes, policies, and procedures to optimize performance and maintain compliance with legal and organizational standards, such as TAPA, AIB, and OSHA.4. Establish and monitor key performance indicators (KPIs), including labor efficiency, inventory accuracy, and inbound/outbound metrics, to ensure targets are met or exceeded.5. Manage the warehouse’s operating budget and profit and loss (P&L) accountability, ensuring financial efficiency and alignment with organizational goals. Minimum Requirements: 1. Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related field.2. Minimum of 8-10 years of progressive leadership experience in logistics, warehouse operations, or supply chain management, including prior responsibility for warehouse budgets, KPIs, and team leadership.3. Proven ability to develop and lead a high-performing team, with a track record of achieving operational excellence and fostering employee growth.4. Strong proficiency in warehouse management systems (WMS), enterprise resource planning (ERP) tools, and other related technologies to drive operational efficiencies.5. Demonstrated experience in managing P&L responsibilities with a focus on maximizing profitability and cost control. Preferred Requirements: 1. Advanced degree (e.g., MBA or Master's in Supply Chain Management) or relevant certifications (e.g., Certified Supply Chain Professional (CSCP), Lean Six Sigma).2. Experience within a fast-paced, high-volume logistics environment, preferably in a 3PL, FMCG, or e-commerce distribution setting.3. Familiarity with TAPA and AIB operational standards, as well as established track records in inventory audits and compliance-related activities.4. Strong stakeholder management experience, including a history of building and maintaining collaborative relationships with internal teams and external clients.5. Proven ability to implement and scale continuous improvement initiatives using methodologies such as lean manufacturing, Six Sigma, or related structured approaches.