General Manager

Key Duties And Responsibilities

• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Evaluate employee performance and identify hiring and training needs
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional working relationships with business partners
• Schedule effectively within labor budget to meet the needs of the business
• Maintain strict confidentiality and compliance

Skills And Qualifications

• Bachelor’s degree preferred, four years related experience and/or training or equivalent combination of education and experience
• Prior management experience, preferably in retail and/or customer service area is a plus
• Prior cash handling experience
• Able to train, develop and evaluate a team of 40+ employees
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
• Able to interact with customers and team members respectfully and politely

Additional Minimum Qualifications

• Must possess a valid driver’s license and pass a MVR background check (delivery locations only)
• Must be able to pass a level 1 and level 2 background check
• Must be at least 21 years of age
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
• Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude

Physical Requirements

• Constantly required to move/traverse throughout entire facility, including tight spaces
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)

Work Schedule

45+ hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Pay

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.