General Manager

About the Role

The General Manager will be responsible for leadership and supervision of store personnel, inventory tracking and management, achieving key performance metrics, and ensuring the efficient daily operations of the store. This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.

Responsibilities

• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state-specific regulations
• Review, communicate, and ensure compliance with all company SOPs and assure that any changes are communicated to employees
• Evaluate employee performance and identify hiring and training needs
• Provide coaching, training, and development to the team focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional working relationships with business partners
• Schedule effectively within the labor budget to meet the needs of the business
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Qualifications

• Bachelor’s degree preferred, four years related experience and/or training, or equivalent combination of education and experience
• Prior management experience, preferably in retail and/or customer service
• Must have prior cash handling experience
• Ability to train, develop, and evaluate a team of 40+ employees
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff
• Ability to uphold a strict level of confidentiality and discretion
• Proficiency in conversational English to work effectively with customers and team members
• Ability to operate electronic equipment (computer, scanner, printer, etc.)
• Understanding of safety procedures and utilization of telecommunication devices
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
• Ability to interact with customers and team members respectfully and politely

Additional Requirements

• Must possess a valid driver’s license and pass a MVR background check (delivery locations only)
• Must pass a level 1 and level 2 background check
• Must be at least 21 years of age
• Ability to function independently with flexibility, personal integrity, and effectiveness in working with residents, personnel, and support agencies
• Ability to relate to and work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude

Physical Requirements

• Constantly required to move/traverse throughout the entire facility, including tight spaces
• Frequently required to manipulate objects of varying sizes and weights (up to 50 lbs)
• Occasionally required to remain in a seated position
• Must have visual and auditory acuity with or without aids

Schedule

45+ hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Salary will be commensurate with experience. A comprehensive benefits package, including paid time off, is offered with this position.