General Manager

About the role

The General Manager serves as the strategic and operational leader of Trilith Guesthouse, a Marriott Tribute Portfolio Hotel, responsible for delivering exceptional guest experiences, employee engagement, financial performance, and long-term asset value.

Responsibilities

• Remain informed of hospitality industry trends, market conditions, competitive activity, and emerging opportunities while evaluating the strengths and weaknesses of the local marketplace.
• Identify new revenue streams, guest experience enhancements, and strategic initiatives that maximize customer satisfaction, profitability, and market share.
• Develop comprehensive business plans that align with Mainsail Lodging & Development, Marriott International, and Tribute Portfolio brand objectives.
• Implement and drive business plans designed to enhance guest satisfaction, increase profitability, strengthen market positioning, and create sustainable growth.
• Ensure all departments are aligned with the hotel's strategic goals while maintaining accountability for execution and results.
• Incentivize innovation and calculate risk-taking to improve guest experiences, operational efficiency, and financial performance while ensuring decisions positively impact the overall success.

Requirements

• Bachelor's degree required; advanced degree preferred.
• Prior General Manager experience is strongly preferred.
• Minimum of ten years of progressive hospitality leadership experience, with significant exposure to Rooms and Food & Beverage operations.
• Experience leading a luxury, lifestyle, boutique, or independent hotel preferred.
• Mariair brand experience is strongly preferred.
• Experience working directly with ownership groups, investors, and asset managers.
• Proven success managing complex Food & Beverage operations.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong presentation and public speaking abilities.
• Advanced understanding of hotel financial management, forecasting, budgeting, and balance sheet analysis.
• Proficiency with Microsoft Office Suite and hospitality management systems.
• Demonstrated ability to lead through influence, collaboration, accountability, and innovation.

Qualifications

• Ability to sit, stand, walk, and move throughout the hotel for extended periods of time.
• Ability to communicate clearly and effectively with guests, associates, ownership groups, and business partners.
• Ability to occasionally lift, carry, push, or pull up to 25 pounds.
• Ability to inspect hotel facilities, guest rooms, public spaces, restaurants, and operational areas.
• Corrected vision within normal range sufficient to perform job duties.
• Ability to travel locally and occasionally overnight for meetings, training, conferences, and corporate events.
• Flexibility to work varied schedules including evenings, weekends, holidays, and extended hours as business demands require.
• Ability to respond to emergency situations and remain present during critical operational events.

Skills

• Sound and timely decision-making in a fast-paced environment.
• Strategic thinking and problem-solving capabilities.
• Attention to detail and capacity to analyze complex financial, operational, and business information.
• Emotional intelligence and resilience.
• Listening skills and the ability to understand and address concerns from guests, associates, ownership, and stakeholders.

Benefits

• Medical, Dental & Vision
• HSA & Flexible Spending Account Options
• Basic Life & Disability Plan Options
• 401(k) Retirement Plan
• Paid Time Off
• Holiday Pay
• Career Training & Development Opportunities
• Tuition Reimbursement
• Bereavement Leave
• Employee Assistance Program (EAP)
• Employee Discounts
• Employee Referral Bonus