General Manager

Leadership and Management

• Provide strong leadership to the hotel staff, fostering a positive and productive work environment.
• Recruit, train, and manage department heads and staff, setting performance expectations and conducting regular performance reviews.
• Develop and implement strategies to enhance employee engagement and promote teamwork.

Guest Experience

• Ensure exceptional guest service by setting and maintaining high service standards throughout the hotel.
• Respond promptly and effectively to guest feedback, resolving issues and ensuring guest satisfaction.
• Monitor guest reviews and ratings, implementing improvements as needed.

Financial Management

• Develop and manage the hotel's annual budget, monitoring financial performance and implementing cost-saving measures.
• Maximize revenue through effective pricing strategies, sales initiatives, and upselling opportunities.
• Review P&L and other financial reports to make informed decisions and achieve profitability goals.

Sales and Marketing

• Collaborate with the sales and marketing teams to develop and implement strategies to increase occupancy and revenue.
• Identify new business opportunities, partnerships, and promotional activities to attract and retain guests.

Maintenance and Facilities

• Partner with Engineering team to maintain the physical condition of the hotel, ensuring proper upkeep and adherence to safety standards.
• Oversee maintenance, repairs, and renovations are being completed as scheduled and necessary.

Compliance and Regulations

• Ensure the hotel complies with all local, state, and federal regulations, including health and safety standards, as well as company and brand standards.
• Stay up-to-date with industry trends, changes in regulations, and best practices.

Reporting

• Prepare regular reports for the hotel's owners or corporate management, detailing financial performance, operational updates, and strategic plans.

Skills and Abilities

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Several years of experience in hotel management or related roles, with progressively increasing responsibilities.
• Verifiable history of leading a hotel to success in terms of financial performance (P&L), guest satisfaction (branded hotel GSS or similar scores), and revenue performance (STAR).
• Track record of employment stability.
• Thorough understanding of budget creation and implementation.
• Professional references from within the hospitality industry.
• Organized, goal-oriented, self-motivated, and energetic with a strong desire to achieve success.
• Ability to drive GOP, Flow thru and NOI per key.

Working Conditions & Physical Effort

• Physical work is a primary part of many of our hotel and resort jobs.
• Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs.
• Some work is performed in an interior hotel environment with equipment and machines.

Benefits

• Health, Dental and Vision Insurances.
• Disability Insurances.
• Supplemental Life Insurances.
• Identity Theft Protection.
• Flexible Spending Accounts.
• 401(k) Retirement Plan.
• Paid Time Off, Vacation and Holidays.
• Employee Assistance Program.
• Amazing Hotel Discounts to any property in the TPG portfolio and MUCH MORE!
• *Benefits vary by location*

Part-Time Benefits

• Also Available!

EEO/VET/DISABLED

• Equal Opportunity Employer.
• Veteran.
• Disabled.