General Manager

This hotel is owned and operated by an independent franchisee, Blackstone Hotel Management, LLC. The franchisee controls all employment policies and practices, including hiring, compensation, and benefits. If you accept a position at this hotel, you will be employed by the franchisee, not by Marriott International, Inc.

About the role

Oversee daily hotel operations and ensure exceptional customer service. Manage front desk procedures, guest inquiries, and issue resolution. Collaborate with departments such as housekeeping, maintenance, and food and beverage to maintain smooth operations and high standards of cleanliness.

Responsibilities

• Supervise and train staff members, ensuring adherence to hotel policies and procedures
• Manage front desk operations, including check-in/check-out, guest inquiries, and complaint resolution
• Collaborate with human resources to recruit, hire, and onboard new employees
• Assist with budgeting and financial management, monitoring expenses and revenue for profitability
• Coordinate with housekeeping, maintenance, and food and beverage departments
• Maintain cleanliness and organization throughout the hotel
• Address guest needs and resolve concerns promptly

Requirements

• Previous experience in hospitality or customer service (recommended)
• Bilingual/multilingual skills (highly preferred)
• Strong leadership and team motivation abilities
• Excellent communication and interpersonal skills
• Proficiency in budgeting and financial management
• Knowledge of front desk operations and hotel management software (a plus)

Benefits

• Employee discount

Pay

$70,000

Schedule

• Full-time, 8-hour shift
• In-person at 120 Desai Patel Ct, Hot Springs, AR 71913

Ability to reliably commute or relocate to Hot Springs, AR before starting work is required.