General Manager

About the role

Topgolf is a sports entertainment company that brings together golf, food and beverage, events, and entertainment into one high-energy, high-volume experience. We are seeking a General Manager who operates as an owner, setting and raising standards for the business.

Responsibilities

• Take full ownership of venue performance including revenue, labor, costs, and overall profitability
• Show strong business acumen with the ability to interpret financial data, identify trends, and translate insights into strategies that protect and grow the business
• Build and execute the annual operating plan with clear financial targets and priorities
• Manage the P&L with intention, understanding how each part of the business contributes to results
• Forecast, identify trends early, and act decisively to protect and grow the business
• Drive new revenue through partnerships, events, and local market opportunities
• Set the standard for a consistent, high-quality experience across all guest occasions
• Use guest feedback and operational data to continuously improve the experience
• Build and lead a strong leadership team that can operate independently
• Hire, develop, and retain a strong leadership team that can operate independently
• Create a culture where people are engaged, respected, and held accountable
• Invest in talent development and build a pipeline of future leaders
• Address performance directly and maintain a high bar for the team
• Represent the brand, building relationships in the local market with businesses, community leaders, and partners
• Position the venue as a destination in the community
• Drive events, partnerships, and activations that grow awareness and revenue
• Maintain a safe and compliant environment for all guests and associates
• Maintain adherence to all local, state, and federal regulations
• Ensure compliance and safety

Qualifications

• 5+ years of progressive leadership in hospitality, entertainment, or multi-revenue operations, including experience in complex environments such as large-scale entertainment venues, resorts, casinos, or similar operations
• 2-5+ years as a General Manager (or equivalent) with full P&L ownership
• Bachelor's degree in hospitality management, Business Administration, or a related field preferred; equivalent combination of education and relevant experience will be considered
• Proven success in high-volume, multi-revenue environments (F&B, events, entertainment)
• Multi-unit or regional leadership experience is a plus
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

Core Competencies for Success

• Drives Results: Achieves results, even under tough circumstances; builds an organization that pushes forward in difficult circumstances; eliminates obstacles that affect organizational performance; ensures that the organization meets its commitments; holds leaders accountable for the performance of their teams; uses management systems to monitor the organization's performance against goals.
• Strategic Mindset: Sees ahead to future possibilities and translates them into breakthrough strategies; leverages the organization's key differentiators to develop a viable long-term strategy; explores future scenarios and possibilities to help the organization respond to change and shape the future; revisits and updates business strategies in response to evolving market dynamics and organizational needs; develops and integrates organizational strategies to achieve and sustain competitive advantage.
• Builds Effective Teams: Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals; builds a cohesive leadership team that drives the goals and success of the organization; creates a culture with systems and processes that enable cross-functional teamwork; instills a common mindset and team spirit across the organization; models teamwork by working effectively with other leaders throughout the organization.
• Ensures Accountability: Holds self and others accountable to meet commitments; creates an environment of accountability for meeting agreed-upon expectations; ensures that the organization meets its commitments; holds leaders accountable for the performance of their teams.
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions; creates a sense of urgency throughout the venue on the importance of meeting guest needs; ensures that organizational resources and support are focused on delivering outstanding guest experiences; establishes partnerships and relationships with key guests, event clients, and community partners; fosters a guest-focused environment where every team member feels ownership over the experience.
• Being Resilient: Rebounds from setbacks and adversity when facing difficult situations; shows persistence in the face of adversity or obstacles and encourages others to do the same; helps the venue recover momentum and confidence after failures or setbacks; displays stability and resilience in the face of crisis, enabling the team to remain focused and productive; helps the organization grow from hardships and difficult experiences.
• Manages Ambiguity: Operates effectively, even when things are not certain or the way forward is not clear; embraces change and makes decisions and acts without complete information or a clear road map; conveys stability and provides direction to the team in evolving or uncertain times; finds opportunities inherent in the unknown and guides the venue to capitalize on them; effectively manages the stress that accompanies transitions and change, helping the team adapt productively.

Physical Requirements

• Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
• Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
• Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
• Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
• Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents