General Manager at The Plunge

About the role

The General Manager is the Experience Leader of the property, shaping culture, inspiring teams, and transforming everyday stays into unforgettable guest journeys. This role is responsible for the overall leadership and performance of the hotel, overseeing day-to-day operations while driving long-term strategic success.

What you'll get to do

• Foster a culture aligned with the company's philosophy, creating an environment where team members feel valued, empowered, and inspired
• Champion exceptional guest service standards, ensuring every interaction reflects the brand's commitment to meaningful hospitality
• Plan, direct, and coordinate operations across various departments to achieve financial and service goals
• Monitor operational performance and adjust strategies to enhance efficiency and service quality
• Evaluate market trends, guest preferences, and competitive dynamics to position the hotel for sustained success

Skills and Experience

• Minimum five years of experience as a Director of Operations or Hotel Manager at a large four-star or four-diamond, multi-outlet convention property
• Proven oversight of both Food & Beverage and Rooms Division operations
• Bachelor's degree in hospitality management or related field preferred
• Demonstrated success in achieving strong financial performance and exceptional guest satisfaction scores
• Visionary leadership with a passion for hospitality and people development
• Exceptional organizational, planning, and communication skills
• Strong financial acumen and strategic thinking ability