General Manager

About the role

The NOW Massage is seeking a dynamic and passionate individual to lead our team and contribute to our mission of creating meaningful moments and memorable experiences.

Responsibilities

• Recruit, hire, train, and develop outstanding Experience Guides and Massage Therapists
• Create a culture where team members feel valued, empowered, and motivated to succeed
• Coach team members to achieve personal and professional growth
• Lead with positivity, accountability, and authenticity
• Ensure every guest feels welcomed, cared for, and appreciated from the moment they walk through our doors
• Build lasting relationships with members and guests within the Rancho Santa Margarita community
• Resolve guest concerns with empathy and professionalism
• Uphold The NOW's elevated hospitality and service standards
• Lead membership growth, guest retention, and retail performance
• Analyze KPIs and develop strategies to exceed sales and operational goals
• Manage labor, payroll, scheduling, inventory, and overall boutique profitability
• Take ownership of the boutique's financial performance and long-term success
• Build relationships with local businesses, community organizations, and wellness partners
• Represent The NOW at local events and networking opportunities
• Help expand The NOW Rancho Santa Margarita's presence and reputation within South Orange County
• Manage guest feedback and online reviews to maintain our exceptional reputation

Requirements

• 2+ years of management or leadership experience
• Experience leading teams in hospitality, wellness, fitness, spa, retail, or membership-based businesses
• Strong sales and business acumen with a proven ability to drive revenue growth
• Excellent communication, coaching, and people-development skills
• Highly organized and capable of managing multiple priorities in a fast-paced environment
• Passion for wellness, hospitality, and creating memorable experiences
• Flexible schedule, including evenings and weekends

Qualifications

• Passionate about wellness and creating memorable experiences
• Ability to build and maintain strong relationships with team members and guests
• Experience in a fast-paced, customer-focused environment
• Proficient in Microsoft Office Suite
• Knowledge of spa and wellness industry best practices

Skills

• Leadership and management skills
• Customer service and interpersonal skills
• Team building and collaboration skills
• Strategic planning and execution
• Financial management and budgeting
• Marketing and sales

Benefits

• Complimentary monthly massage
• Team member discounts
• Professional development and advancement opportunities
• A beautiful boutique environment designed to inspire
• A supportive, people-first culture

Pay

Competitive salary plus bonus opportunities

Schedule

Flexible schedule, including evenings and weekends

Company

The NOW Massage is an independently owned and operated franchise. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. For more information, please visit thenowmassage.com.