General Manager

About the role

The General Manager is responsible for the smooth, efficient and profitable operation of a Maxx Fitness club. They focus on driving membership sales, member satisfaction, personnel training and employee development.

Responsibilities

• Manage and communicate Policies and Procedures set by corporate and enforce them uniformly.
• Create a positive and healthy workplace that fosters constant and never-ending improvement.
• Coach, train and develop staff's sales and customer service skills through practice and training.
• Provide feedback and positive reinforcement on a regular basis to encourage and motivate staff.
• Accountable for the daily, monthly and yearly financial performance of the club while driving revenue and managing expenses.
• Ensure the club meets or exceeds the daily, monthly and yearly membership forecast.
• Oversee the Fitness Manager and Fitness Classes to ensure KPI's are met.
• Work with the personal training department to ensure the club meets or exceeds the daily, monthly and yearly personal training forecast.
• Ensure ancillary departments achieve or exceed revenue targets by providing guidance and direction.
• Prepare the club's success on a daily basis by putting a plan and effectively communicating that plan to the team on how to reach the daily goals.
• Understand the company's core values and overall culture of the business, leading by example and holding all employees accountable.
• Work closely with the corporate team on hiring all sales and training staff at the club.
• Arrange meetings with underperforming staff to provide a coaching session and a progress improvement plan.
• Meet with the Fitness Manager daily to strategize on how to get the personal training department to goal.
• Take the time to coach and teach the Fitness Manager and staff.
• Meet with personal trainers on a daily basis to make a plan on how each individual trainer is going to get to goal each month.
• Attend monthly management meetings with corporate staff to present their club's performance and overview of the current club status.
• Conduct monthly reviews of the employees.
• Regularly walk through all areas of the club to ensure equipment, locker rooms, and overall facility maintenance meet standards.
• Facilitate integration of personal training into tours.
• Ensure Personal Training team follows proper procedures in session redemption.
• Oversee personal training manager in ensuring all components of departmental objectives are satisfied.
• Track completion of opening/closing checklists, repairs & maintenance log, locker log and cleaning checklist.
• Ensure proper inventory of maintenance parts.
• Monitor flagged check-ins to increase revenue and collections.
• Assist in the processing/submission and approval of payroll.

Qualifications

• Show a proven track record of success in sales.
• Experience in the fitness industry a plus but not required.
• Follow our proven sales system.
• Work well in our company culture.
• Have at least three years of management experience in a sales/revenue generation environment, including direct experience in profit and loss management and staff management.
• Have sales and operations experience.
• Have a positive attitude, be team oriented, a good leader, and career driven.
• Have a minimum of three years of management experience in a sales/revenue generation environment, including direct experience in profit and loss management and staff management.
• Have a positive attitude, be team oriented, a good leader, and career driven.
• Have a minimum of three years of management experience in a sales/revenue generation environment, including direct experience in profit and loss management and staff management.
• Have a positive attitude, be team oriented, a good leader, and career driven.

Skills and Experience

• Fitness club management experience preferred.
• Physical demands include ability to regularly walk through all areas of the club, climb stairs (where applicable), and bend and lift (restacking of weights, moving of equipment as necessary).
• Able to work at least 48 hours per week, or other hours necessitated by business needs.
• AED/CPR Certification (preferred).

Job Competencies

• Develop a high performing team.
• Achieve measurable results.
• Create an environment of mutual respect, trust and accountability.
• Drive membership sales.
• Control payroll costs.
• Prevent and resolve staff or member conflict.
• Deliver a high level of customer service.
• Plan and organize the work necessary to run a successful club.
• Serve as a role model for employees.
• Communicate effectively by holding weekly and individual meetings with all key club personnel.
• Decision Making: Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints, and probable consequences.

Benefits

We offer a very competitive salary and monthly bonus package.

Pay

Competitive salary and monthly bonus package.

Schedule

Monday 9am - 7pm
Tuesday 9am - 7pm
Wednesday 9am - 7pm
Thursday 9am - 7pm
Friday 9am - 5pm