GENERAL MANAGER

About the role

The General Manager is responsible for partnering with the Association Board of Directors (Board) and our Company to fulfill obligations of the management contract in conjunction with the goals and objectives of the Board. Key areas of focus include management and support of the community association (HOA), including, but not limited to: daily operations, regular interaction with and support of Board/homeowners/vendors, meeting attendance, budget preparation, and overall community business management.

Job Duties And Responsibilities

• Manage a community onsite that includes homes, townhomes, and/or condominiums
• Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management
• Provide management services in compliance with the terms of the management contract
• Prepare annual budget estimates for Board action and approval
• Aid Board and homeowners with problem resolution
• Perform fiscal management, including, but not limited to: reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each month
• Conduct site reviews and provide oversight of related compliance matters
• Review and submit requests for vendor bids and contracted services
• Prepare schedules and establish priorities for routine and special work projects
• Attend association meetings, including, but not limited to: annual, turnover, and Board
• Prepare Board packets, agendas, and calendars in preparation for scheduled and unscheduled meetings
• Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner
• Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to the community
• Oversee all aspects of the client’s relationship with our Company to ensure success and retention
• Represent the community at designated meetings and formal functions
• Support various committees, attend meetings and provide guidance as needed
• Oversee the hiring and management of onsite staff and determine appropriate staffing levels
• Prioritize and monitor workloads of onsite staff to ensure timely and accurate completion
• Provide timely performance feedback with development coaching
• Other duties and special projects as assigned

Qualifications

• This skill set is generally acquired through a combination of a degree in a Business Administration (or related) field, along with (5) years of experience with increasing responsibility in community association management
• Professional designations are a plus
• Solid knowledge of Microsoft Outlook, Excel, and Word
• Strong leadership abilities and comfort with public speaking (small and large groups)
• Conflict resolution skills
• Ability to meet deadlines and address time-sensitive issues
• Superior multi-tasking skills
• Excellent written and verbal communication
• Ability to provide high-level customer service with astute attention to detail and organization
• Must be a team player
• Willing to learn

Special Position Requirements

• Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy

Essential Functions

• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Be stationary for periods of time
• Relocate up to (25) pounds
• Travel to and from offsite locations