General Manager

About Us

The Indigo Road Hospitality Group (IRHG) is a family-driven hospitality company founded in 2009 by Steve Palmer. We prioritize our people, fostering an environment where hospitality is more than a job—it's a lifestyle. With over 30 locations and internal growth opportunities, we’re on a mission to change the hospitality industry by putting our team first.

About the Role

As the Hotel General Manager, you will oversee all aspects of a full-service independent boutique hotel, including front office, housekeeping, rooms, and food and beverage. You’ll serve as an ambassador of The Indigo Road, embracing our core values of Internal Hospitality, servant leadership, and a passion for creating memorable guest experiences.

Responsibilities

• Set the tone for guest experience by leading a positive, collaborative, and fun team environment where everyone is treated with respect and kindness.
• Oversee, maintain, and manage food and service quality while ensuring consistency across operational procedures.
• Achieve financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Create and execute strategic business objectives to mitigate risk and maximize profit across recruitment, finance, legal, front office, housekeeping, and restaurant operations (FOH/BOH).
• Forecast financial trends to control labor, COGs, food, and beverage costs.
• Partner with the Senior Leadership Team to foster a positive and collaborative environment.
• Lead by example in health, safety, and cleanliness throughout the property.

Requirements

• 6+ years of experience managing full-service hotels.
• Ability to travel as needed for training, conferences, and sales meetings.
• Thrive in fast-paced, boutique hotel environments.
• Passion for Internal Hospitality and alignment with our core values.
• Strong problem-resolution skills and exceptional organizational abilities.
• Keen eye for detail and effective communication and collaboration skills.

Benefits

• Competitive Compensation: Base pay, quarterly performance-based bonuses, and PTO benefits after 90 days.
• Health & Wellness: Comprehensive medical, dental, and vision insurance.
• Financial Planning: 401K plan with a 50% match on the first 6% investment, plus Roth options.
• Home Loan Program: Zero-interest housing loan program to support home ownership.
• Employee Discounts: Discounts at our 15+ restaurant concepts and boutique hotels.
• Family Time: 4 weeks of PTO for maternity/paternity leave.