General Manager

About the role

We are looking for an experienced and passionate Restaurant General Manager to join our team. As a Restaurant General Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience. To be successful you should have excellent communication skills, a passion for customer service, and lead by example both in interacting with your team and supporting our guests.

Responsibilities

• Manage and oversee the entire restaurant operation
• Deliver exceptional guest services and ensure guest satisfaction
• Plan new and update existing menus
• Plan and develop the overall restaurant marketing strategy
• Manage the restaurant’s tech stack
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff, including hiring, training, evaluating performance, and terminating employees when necessary
• Develop hourly and salary staff structures
• Hire new employees
• Manage food cost, forecast requirements, and maintain inventory
• Manage restaurant supplies including smallwares
• Control costs and minimize waste
• Create and nurture a positive working environment
• Implement innovative strategies to improve productivity, sales, and food quality

Requirements

• Ideally 5+ years of experience as a high‑volume Restaurant General Manager or similar role
• Ideally 5+ years of experience in customer service management
• Extensive food and wine knowledge
• Computer literacy and familiarity with restaurant management software
• Experience in event planning
• Strong leadership, motivational, and people skills
• Good financial management skills
• Critical thinker and problem‑solving abilities
• Team player with excellent time‑management skills
• Great interpersonal and communication skills
• Culinary school diploma or a BS degree in Business Administration

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance