General Manager

Role Description

The General Manager is responsible for leading and owning the day-to-day and long-term performance of The Common Market's Philadelphia distribution facility, with oversight of warehouse operations, trucking, food safety, and frontline team leadership. This role sits at the intersection of operations, people, and performance.

This role ensures that systems are executed with consistency and discipline, while also building the structure, accountability, and team capability needed to support growth. Working in close partnership with the Executive Director, Sales, Customer Support, and National Operations, this role owns execution through others while ensuring alignment across teams.

The General Manager delivers operational results while continuously improving systems, processes, and team performance. This is a highly hands-on leadership role for someone who is energized by building strong teams, improving operations, and driving consistent execution in a fast-paced distribution environment.

Candidate Profile

The ideal candidate is an experienced operations leader who combines strong execution with the ability to build structure, develop people, and drive performance across a complex, multi-function operation.

The candidate is comfortable leading frontline teams, managing competing priorities, and ensuring that daily operations run smoothly while also identifying and implementing improvements.

The candidate is equally comfortable on the warehouse floor, reviewing performance metrics, directing staff, coordinating with cross-functional partners, scheduling repairs, and making real-time decisions that impact service, cost, and safety.

Snapshot of the Ideal Candidate

• Operational Leader & Owner: Leads full-site operations with accountability for performance, safety, and execution
• Frontline Team Builder: Develops supervisors and hourly staff, building a culture of accountability, safety, and strong performance
• Food Safety Leader: Maintains strong food safety systems and compliance. Serve as site lead for the SQF Food Safety program
• Logistics & Fleet Operator: Oversees routing, delivery performance, maintenance, and fleet coordination
• Business-Minded Operator: Understands cost, service levels, and operational tradeoffs
• Problem Solver & Decision Maker: Navigates shifting priorities with strong follow-through
• Professional Foundation: 7-12+ years relevant experience; 3-5+ years team leadership

Requirements

• Bachelor's degree or equivalent experience
• 7-12+ years of experience in operations, logistics, or distribution environments
• 3-5+ years managing frontline or supervisory teams
• Experience in food handling environments required
• Experience managing a trucking fleet and drivers. Refrigerated trucking preferred
• SQF, HACCP, FSMA, or equivalent experience required
• Strong organizational and communication skills