General Manager

About the Role

The General Manager plays a vital role in the success of our retail store, overseeing daily operations to ensure efficiency, profitability, and a great customer experience. This position is responsible for managing all aspects of the business, including hiring and training staff, maintaining a well-organized and clean facility, upholding high product and service standards, and monitoring key financial metrics such as labor, waste, and controllable expenses. We're looking for a strong leader who can balance big-picture strategy with hands-on management to keep the store running smoothly and successfully.

Responsibilities

Personnel Management

• Recruit, hire, train, and develop a high-performing team that upholds The Buttery's hospitality and service standards.
• Conduct regular performance evaluations, providing feedback and coaching for all team members to ensure employee growth and engagement.
• Manage scheduling and labor costs to align with business needs and budget goals.
• Foster a positive work environment that encourages teamwork, accountability, and professional development.
• Cross-train team members to improve workflow efficiency, develop skills, and enhance team adaptability.
• Ensure compliance with company policies, labor laws, and health and safety regulations.

Operations Management

• Oversee the cleanliness, organization, and overall presentation of the store to ensure a welcoming and efficient environment.
• Coordinate repairs and maintenance, ensuring all equipment and facilities are in excellent working condition.
• Collaborate with the marketing and culinary teams on seasonal promotions and new product launches and in-store signage.
• Oversee all inventory levels, ensuring accurate tracking and replenishment, while reconciling invoices and waste to maintain cost efficiency.

Product And Customer Experience

• Ensure all food and beverage offerings meet The Buttery's quality and presentation standards.
• Work closely with the culinary team to maintain consistency, portion control, and product availability throughout the day with sufficient amounts available at closing.
• Train staff on hospitality, customer service, and product knowledge to create an exceptional guest experience.
• Respond to customer feedback and concerns, implementing improvements as needed.

Financial & Business Performance

• Analyze sales trends and implement strategies to increase revenue and customer engagement.
• Monitor and manage key financial metrics, including labor costs, waste, and controllable expenses, to maximize profitability.
• Oversee cost-control initiatives, including efficient inventory management and waste reduction programs.
• Ensure accurate cash handling, POS system operations, and financial reporting.
• Work with leadership to develop annual budgets, sales targets, and operational goals.

Requirements

• 3-5 years of leadership experience in hospitality, restaurant, or retail, with a track record of managing teams and operations successfully.
• Strong team management skills, including hiring, training, performance coaching, and scheduling to align with business needs.
• Financial acumen, with experience in budgeting, cost control, sales analysis, and profitability management.
• Excellent communication and problem-solving abilities, ensuring effective team collaboration and quick decision-making.
• Hands-on leadership approach, actively engaging with the team and guests to maintain high service and hospitality standards.
• Knowledge of food safety regulations, inventory management, and POS system operations to ensure compliance and efficiency.

Benefits

• Career Growth: Opportunities for professional development and career advancement as our business continues to expand.
• Dynamic Work Environment: Work in a fun, supportive, and dynamic environment where we take our work seriously but have fun while we do it.
• Employee Benefits: 401k, PTO, Sick Time, Health/Dental/Vision Insurance, Food/Beverage Discounts, and more.

About Us

We believe in more than just serving exceptional food and drink—we believe in fostering a community where great people, comfort, and quality converge. The Buttery Is Many Things: a great local eatery, the village bakery & patisserie, an exceptional specialty coffee shop, all wrapped in a unique retail environment. We are a communal gathering place that fosters care and warmth through great hospitality in our customers' lives. But most importantly, we are a collective of people coming together with a shared goal of building a healthy business through creating exceptional food and providing wonderful experiences.