General Manager

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey. We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs. We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives.

About the role

The General Manager (GM) is responsible for effective performance management and execution of retail operations including merchandising, staffing, and patient order fulfillment processes. The GM works closely with the Assistant General Managers to drive successful business management and financial performance of the dispensary.

Responsibilities

• Hire, train, schedule and manage staff at the dispensary to achieve established standards, sales and profit objectives as well as customer satisfaction.
• Ensure that all deadlines are met and take accountability for completion.
• Drive a culture of positive employee engagement with a strong focus on inclusion & diversity.
• Mentor, coach, motivate, and develop the team through performance succession planning to ensure company’s culture and expectations are exceeded and supports employee growth.
• Ensure effective team communication occurs by hosting monthly dispensary staff meetings, maintaining an open-door policy, and welcoming patient feedback.
• Actively manage inventory, recalls, returns, and pricing to meet cost and sales targets.
• Effectively manage cash controls and financial reporting. Ensure check register, cash outs, bank logs, inventory and deposits are accurate and executed according to TerrAscend’s standards.
• Effectively manage service labor, scheduling, and payroll budget.
• Perform business management operations and analyses such as P&L; develop and review KPI reports for dispensaries to monitor opportunities and challenges with a goal to maximize revenues and profits.
• Proactively monitor dispensary profit and loss and develop effective mitigation between actual performance and company budget and projections.
• Work with management team to develop insight for business decisions.
• Maintain a general awareness of cannabis and retail trends to help create innovative and adaptive strategies.
• Work closely with grower-processors to understand and learn about their products.
• Work with the Director of each Dispensary to meet all regulatory requirements. Correct all violations with a sense of urgency.
• Work with TerrAscend’s corporate teams (HR, Finance, Marketing, etc.) to ensure standards are met.
• Oversee all compliance regulations, safety measures, security issues, and legal matters.
• Partner with Director of Education and Medical Professional to ensure team cohesion, promotes RPh’s feedback, and participates in medical professional quarterly check-ins.
• Promote open feedback from retail staff, medical professional team, and marketing department.
• Be an expert lead in seed-to-sale tracking system, POS System, LEAF TRADE, and Ecomm platform.
• Must be available to work weekends, holidays, and overtime as needed.
• Other duties as assigned.

Requirements

• Minimum of five (5) years of management experience in retail, restaurant, food, or other service industry with responsibility for financial results.
• Cannabis experience highly preferred.
• Excellent leadership and coaching skills; empathy and understanding of your team; servant-leadership experience.
• Previous management proficiency in high-volume retail with P&L accountability.
• Ability to create and maintain a customer-focused culture.
• Must satisfy the minimum age criteria mandated by applicable state cannabis regulations for this role.
• Background check required.

Physical Requirements

• Stand constantly.
• Walk frequently.
• Reach and twist/turn with hands and arms.
• Climb or balance and stoop, kneel, crouch or crawl.
• Frequently lift and/or move up to 20 pounds.
• Occasionally lift and/or move up to 50 pounds.
• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Benefits

• Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents.
• Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.
• Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details).
• Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more.
• Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family.
• 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting.
• Pet Insurance – Affordable coverage options to keep your pets healthy.
• Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations.
• Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.
• Disability & Life Insurance – Company-paid protection for life’s unexpected moments.