General Manager – AT&T Networks

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world-class US Operations and a global footprint with more than 20,000 employees worldwide.

About the role

This key management position is responsible for account management, customer relations, and operations facilitation. The General Manager will lead the CTDI program management team, work directly with customers to build and maintain positive working relationships, and help develop new business opportunities for the branches.

Responsibilities

• Ensure that customer's service expectations are met, including achieving all CTDI service levels metrics and quality performance goals.
• Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations.
• Communicate and interact with customers and various internal functional departments (e.g., IT, HR, Accounting, Program Management, Quality) to resolve issues, capitalize on opportunities, and improve business and service performance.
• Prepare various reports and analyses as required by the customer or CTDI internal organizations.
• Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws.
• Ensure compliance with all building security requirements set forth by CTDI and its customers.

Position reports to the Director of Program Management for a major CTDI customer.

Requirements

• 10-15 years of proven Operations management experience.
• 10+ years working in a high-volume distribution, 3PL, manufacturing, technical service (e.g., testing and repair), or forward logistics operation.
• Previous experience managing multiple facilities preferred.
• Proficiency in MS Office (Word, Excel, Access, and Project), report preparation, and data analysis.
• Minimum of a B.S. Degree in Business Management or a related discipline is preferred.

Skills

• Excellent leadership ability.
• Strong coaching and employee development skills and experience.
• Strong interpersonal skills with the ability to motivate others.
• Advanced customer interaction skills with the ability to communicate effectively.
• Superior verbal and written communication skills.
• Proven organizational and analytical skills.
• Proactive problem-solving ability.
• Strong financial skills/background.
• Results-driven mentality.

Benefits

• Weekly pay every Thursday.
• Monthly Incentive Bonus.
• Positive, team-oriented, inclusive workplace.
• Health, Dental, Vision, & Prescription Coverage.
• Paid holidays, vacation, & sick/personal time.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Life insurance.
• Disability insurance.
• Employee assistance program.
• Flexible spending account.
• Tuition reimbursement.

Work Authorization: United States (Required). Must be 18 years of age.