General Manager

About the Role

We are seeking a General Manager to lead our growing Fulfillment Center network, overseeing the day-to-day operations and overall performance of our high-volume facility in Farmers Branch, TX. Reporting to the Senior Director of Fulfillment, this role is responsible for ensuring customer orders are processed accurately, efficiently, and on time, with a focus on safety, quality, productivity, cost control, and employee engagement.

Responsibilities

• Oversee all processes and procedures for inbound, outbound, inventory control, and facility operations.
• Ensure teams are appropriately staffed to operate at peak efficiency and complete daily tasks.
• Manage the work performance of the leadership team to meet productivity standards and KPI metrics.
• Identify and lead continuous improvement initiatives to enhance customer service, accuracy, and productivity while reducing costs.
• Determine root causes of process issues and implement resolutions.
• Support the Senior Director of Fulfillment in standardizing overall operations.
• Partner with management/leadership to align objectives, solve problems, and develop operational strategies.
• Build a high-performing leadership team through coaching, mentoring, and talent development.
• Conduct performance reviews and monthly check-ins with leadership team members.
• Address performance-related incidents and recommend disciplinary actions.
• Train and develop fulfillment leadership to foster a strong culture of employee engagement.
• Participate in HR and cross-functional meetings.
• Create and promote a safe working environment, developing a safety-first culture.

Requirements

• Bachelor’s degree in a related field.
• 7 years of experience in warehouse, fulfillment, or distribution management with oversight of multiple teams/departments.
• 3 years of managerial experience.
• Understanding of distribution flow, operational systems, integration, and automation.
• Proven ability to analyze KPIs and develop data-driven strategies.
• Strong background in process improvement and workflow optimization.
• Fundamental understanding of inventory, supply chain, and logistics concepts.
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Strong critical thinking, problem-solving, and interpersonal skills.
• Exceptional verbal and written communication skills.
• Ability to work independently, multitask, and follow processes.

Preferred Qualifications

• Experience in an automated warehouse environment with Tier 1 WMS, conveyor systems, and robotics.
• Bilingual English/Spanish proficiency.

Why Work With Us

We offer a wide variety of benefits, including comprehensive medical, dental, and vision insurance, 401(k) with up to 4% company match, paid time off, professional development opportunities, and more. We empower ownership, promote work-life balance, support growth, give back to the community, and actively listen to our employees.

Additional Details

This is a full-time, exempt position located in Farmers Branch, TX. Travel to headquarters in Melville, NY and other fulfillment centers is required. Salary range: $139,400 – $174,250 per year. Applicants must be authorized to work in the U.S. without sponsorship.