General Manager

Department: Management    Reports to: Regional Manager

About the Role

The General Manager handles all aspects of marina operations within budgetary guidelines in an efficient, cost-effective manner and is responsible for improving the marina’s guest services level, performance, efficiency, and profitability. The General Manager works collaboratively with the Home Office and other colleagues throughout the organization. They provide the highest level of customer service in a friendly, helpful manner while accurately responding to customers’ needs and project a professional company image through all interactions. As this is a fast-paced environment, the ability to work under pressure is essential.

Responsibilities

• Achieve financial results according to the annual operation and capital budgets
• Routinely inspect all areas of the property to ensure an above-average appearance and a proper safety environment, including enforcing trash pick-up and other tasks consistent with this goal
• Understand and comply with government regulations pertaining to marina operations and handle all aspects of governmental reporting and compliance, including but not limited to weights and measures, OSHA, EPA, and the Corps of Engineers
• Ensure the safety of customers and employees
• Provide training for employees in the safe use of marina equipment and all functions related to their respective positions, including training on fire-fighting equipment and spill containment

Requirements

• Five years of previous management experience, including direction of employees, accounting and related budgeting activities, inventory control, advertising, and customer relations
• General accounting knowledge and a basic understanding of financial statements
• Ability to communicate professionally and effectively with employees, customers, tenants, vendors, and government personnel

Working Conditions & Physical Requirements

• Must be able to independently lift, carry, push, and pull up to thirty (30) pounds
• Must be able to swim or be willing to wear a personal flotation device in instances of emergency
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
• Must be able to work flexible hours based on the needs of the property, including weekends and holidays as needed