General Manager

About the role

We are seeking a General Manager. The General Manager will provide support and leadership to the Operations/Terminal Managers of school transportation facilities within the Region. The position ensures the highest quality of internal and external customer service is provided within the Region, ensures financial performance objectives are being met, and provides administrative support in the areas of management development and operational expertise, as well as regulatory and policy and procedure compliance in line with Company requirements. The position will frequently consult and work with the Directors of Safety, Human Resources, Maintenance, ROAMS and Finance. This is a salaried, exempt position reporting to the Vice President of Operations.

Responsibilities

• Oversees all day-to-day facility operations.
• Provide guidance, leadership, management and evaluation of direct reports.
• Oversee all payroll, account receivables, account payables and month end requirements to ensure timely submission for all operations within your division.
• Develop and maintain close relationships with customers through routine contact and in-person visits.
• Attend school board meetings for customers as required, but particularly when matters involving Company contracts are to be discussed on the customer’s Board agenda.
• Knowledge and understanding of all School District contracts and facility leases.
• Ensuring that each of your School District’s student transportation designees are being supplied with all required information and assist in providing safe, reliable, on-time service through creating efficient and cost-effective solutions to routing issues.
• Directly assist locations with labor hours monitoring and control, routing and scheduling to ensure labor cost efficiency and achievement of financial plans.
• Management of monthly Profit and Loss Statements and Fixed Asset Reports to ensure Company objectives and annual plans are met or exceeded.
• Coordination and assistance with VP-Ops and Finance to develop annual financial plans for the areas they oversee. The GM position will manage, working with location staff, key indicators associated with those plans to include labor hours, asset utilization, A/R collection and expense controls.
• Develop charter and school business for assets during non-school days and summer months.
• Implement driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnel.
• Works closely with VP-Ops and Business Development on new business opportunities and contract renewals.
• Lead new location startups as needed within area of responsibility.
• Ability to work within established corporate guidelines.
• Develop and negotiate terms for large charter/community events with approval of the VP-Ops.
• Assist Regional Human Resources Director and STA Legal with personnel and legal matters from time to time.
• Support an effective preventative maintenance program as designated by STA policy by working with and through local management and Maintenance support staff.
• Understanding and enforcing all STA policies and applicable State and Federal regulations.
• Works with Safety staff to ensure that all employees are maintaining their credentials and are provided with all necessary job training.
• Routinely attends monthly driver safety meetings for area locations.
• Performs other duties as required by STA Senior Management.

Skills

• Must be competent and knowledgeable in operations policies and procedures.