General Manager

The Role

The General Manager, Fulfillment is responsible for overseeing all activities across multiple fulfillment center operations. This includes preparing and owning the P&L for the Area of Responsibility (AOR), developing and implementing operational strategies, and managing the operational budget.

Responsibilities

• Prepare and own P&L for the AOR.
• Develop and implement operational strategies that enhance efficiency, reduce cost, and improve customer satisfaction across all fulfillment centers within the AOR.
• Regularly monitor and report on key operational metrics, identifying areas for improvement and implementing solutions.
• Partner with Talent Acquisition on recruiting and strategic labor planning efforts.
• Manage the operational budget for the AOR, ensuring effective resource allocation, cost control, and profitability.
• Develop and deliver comprehensive peak season strategies.
• Collaborate cross-functionally to deliver an unmatched customer experience.
• Build a culture and develop leaders by inspiring and empowering managers and embodying Stord’s core values.
• Ensure the safety and security of both staff and inventory by identifying potential risks and implementing measures to mitigate them.
• Lead, mentor, and develop a team of Site Leaders and Operations Managers, ensuring alignment with company values, mission, and objectives.

Requirements

• Bachelor’s degree in engineering, Supply Chain, Operations Management, or a related field.
• 8+ years of management experience in high velocity omni-channel fulfillment operations, with a proven track record of managing multiple facilities or operations with superior outcomes.
• Experience leading teams of 200+ people, including salaried employees, with a demonstrated history of leadership capabilities and an ability to motivate/develop teams.
• Experience with Lean and Six Sigma methodologies.
• Experience developing and owning P&L across multiple fulfillment/distribution centers.
• Experience monitoring financial performance within a fulfillment center/distribution center, including cost per order, cost per unit, throughput, orders per hour, and more.
• Excellent verbal and written communication skills, including experience presenting to executives on operational performance.