General Manager

About the role

Sploot Veterinary Care is introducing a new approach to veterinary care through Urgent & Primary Care Clinics, and we’re looking for a ROCKSTAR General Manager to join our team and help us deliver the ABSOLUTE BEST medical care to our patients. Sploot believes that every pet deserves high-quality veterinary care whenever and wherever they need it. Whether it’s a routine visit or something that “just happened and can’t wait,” we’re there for pets and their parents. We know great treatment starts with a happy, thriving team, so we created a supportive, healthy, balanced environment that helps veterinary professionals thrive in and out of the clinic. Sploot genuinely values a collaborative culture and work/life balance. We are looking for a General Manager to oversee day-to-day operations in New Jersey, ensuring a seamless experience for pets, pet parents, and our exceptional team members.

Responsibilities

• Navigate a new market through the exciting launch period and then through sustained growth
• Monitor and manage specific market performance metrics with responsibility for major elements of the market’s P&L
• Manage and inspire a diverse team of nurses, doctors, and clinic operations professionals, fostering a culture of development and collaboration.
• Support daily operations across the market, ensuring the highest standard of service and efficiency.
• Champion our company values and create a welcoming, supportive environment for clients and staff.
• Drive operational excellence by overseeing clinic workflows, developing new processes, and rolling out new initiatives.
• Ensure compliance with all company policies, procedures, and regulatory requirements.

Requirements

• You have at least 5 years of analytical, strategic operational experience.
• You are a natural leader with a proven track record of building and managing high-performing teams.
• Experience with setting strategic direction. You’ll understand the company’s mission, influence strategic objectives, and guide your team to execute toward measurable growth goals.
• Experience in business analytics and metrics. You’re data-driven and use that to inform your decisions.
• You are detail-oriented and organized, able to juggle multiple priorities and drive results.
• You thrive in a fast-paced environment and are passionate about creating exceptional experiences for clients and employees alike.
• You have excellent communication and interpersonal skills and can motivate and inspire your team.

Qualifications

• Previous experience in consulting or at a start-up with a desire to take on more responsibility and ownership
• You have worked at a fast-paced startup or company, especially one that requires a boots-on-the-ground operational team.
• A proactive, problem-solving mindset focused on continuous improvement.

Benefits

• Competitive base pay
• 401(k) Retirement & company match
• Health, Dental, and Vision insurance fully covered by Sploot
• Health Savings Account available
• Employee Assistance Program
• Generous pet care benefits for your fur babies
• Up to 4 weeks of Paid Time Off (“PTO”)
• 12 weeks of paid parental leave
• 12 Sploot HQ recognized holidays
• Team events and other local social activities