General Manager

Location: 5011 Water Tower Rd. Jeffersonville, IN 47130
Type: Full-Time
Reports To: District Manager

About the role

We’re looking for a General Manager / Site Manager to lead a high-volume Express Car Wash and manage a team of 10–15 employees. This full-time management role is ideal for a hands-on leader with experience as a Store Manager, Retail Manager, Restaurant Manager, Operations Manager, Service Manager, or Customer Service Manager. Ideal candidates have experience in retail, restaurant, hospitality, automotive, service, or operations management and enjoy leading people in a fast-paced, high-volume environment.

Training & Certification

You’ll complete hands-on training across operations, team leadership, customer recovery, and preventative maintenance (3–6 months). Certification is based on performance in key KPIs, operational standards, and leadership readiness. Raise eligibility begins after certification.

Responsibilities

• Lead with Purpose — Manage daily operations with a clear focus on excellence, accountability, and team development
• Coach & Grow Your Team — Hire and develop team members through hands-on training, regular feedback, and growth opportunities
• Own Peak-Hour Execution — Monitor traffic flow and weather conditions to optimize staffing needs and keep the tunnel moving and guests satisfied
• Protect & Maintain Our Facility — Keep the site clean, safe, and operating at peak performance through preventive maintenance and attention to detail
• Drive Performance — Monitor KPIs, manage labor costs, maintain capture rates, and execute business strategies that hit goals and maximize results (using checklists, audits, and KPI Dashboards weekly)
• Grow Memberships — Coach a small team to deliver a great pitch, improve conversion, and maintain strong service standards without sacrificing speed
• Own the Admin — Handle scheduling, payroll, hiring, and team documentation with accuracy and professionalism
• Champion Safety & Compliance — Ensure procedures and policies are followed, keeping both team and guests safe
• Be the Culture — Lead by example, live the SpeedWash Car Wash values, and build a positive, high-energy environment where your team thrives

Key Performance Indicators

• Membership capture rate
• Total car count
• Net membership growth
• Maintain labor % and reduce turnover
• Uptime / down-equipment response time
• Customer Satisfaction (Google Reviews)
• Site cleanliness & inspection audit scores

Requirements

• At least 5+ years of management experience (Required)
• Flexibility to work various shifts, including weekends (Required)
• Point of Sale Knowledge
• Multi-unit exposure or high-volume service environment (Preferred)
• Preventative maintenance mindset (Preferred)
• Possess a valid driver's license (Required)

Qualities

• Accountable – You take ownership of both successes and setbacks and always follow through on commitments
• Integrity-Driven – You do the right thing, even when no one’s watching, especially when it comes to safety and compliance
• Results-Oriented – You think critically, troubleshoot quickly, and solve problems efficiently
• Calm Under Pressure – You remain steady and composed during breakdowns or emergencies
• Hands-On Leader – You motivate, coach, and train your team while working alongside them when needed
• Detail-Oriented – You notice the small things that prevent big problems
• Patient & Practical – You explain processes and expectations clearly without frustration
• Adaptable – You adjust when priorities or plans shift
• Lead by Example – Show up prepared, dependable, and ready to set the tone for your team
• Foster a Positive Culture – Build trust, accountability, and fun into everyday work

This role is NOT for you if you:

• Prefer a desk-only management job
• Don’t want to work weekends in a rotating schedule
• Avoid coaching and having hard conversations

Pay

$60,000.00 - $126,000.00 annually

Benefits

• Bi-Weekly Pay
• Monthly Bonuses for leading by example, driving results, and consistently exceeding site KPIs
• Access to MEC healthcare coverage, plus dental and vision plan options
• Paid Time Off
• Regular Performance Reviews with clear feedback and growth opportunities
• Employee Car Washes
• Regular Team Building Events
• Free Uniforms

About SpeedWash

At SpeedWash Car Wash, our mission goes beyond washing cars — we’re creating a workplace where people feel valued, supported, and developed. As Site Manager, you’ll guide a team that works hard, has fun, and lifts each other up. If you love leading people and shaping positive culture, we’d love to have you on our team!