General Manager

Essential Functions

• Team Leadership & Development: Recruit, hire, train, and develop a high-performing team. Foster a positive, accountable culture while coaching employees to grow, perform, and deliver results.
• Performance & KPI Ownership: Drive site performance by monitoring key metrics, identifying gaps, and implementing actionable strategies to improve results. Take full ownership of site outcomes and actively engage the team in achieving performance goals.
• Operational Excellence & Standards: Uphold and enforce company standards and processes to ensure consistent execution and a high-quality customer experience across all operations.
• Customer Experience Management: Ensure an exceptional customer experience by actively managing customer interactions, responding to feedback (including online reviews), and resolving issues such as service concerns, damages, and claims in a timely and professional manner.
• Community & Brand Growth: Champion the brand within the local community by building relationships, leading outreach efforts, and identifying opportunities to grow awareness and customer base.
• Tunnel Safety & Secure Operations: Train staff on tunnel safety procedures and ensure they consistently follow safety standards around moving vehicles, equipment, chemicals, customers, and other team members.
• Payment & Transaction Accountability: Manage customer payment activity, including cash and credit transactions, returns, and sales recording, while ensuring all transactions are completed accurately, responsibly, and in alignment with company procedures.

Requirements

• High school diploma/GED preferred, or an equivalent combination of education and experience.
• Minimum of 3 years of supervisory experience, preferably in a customer-facing, retail, service, hospitality, or operations environment.
• Strong organizational, planning and delegation skills to effectively lead teams to achieve business metrics and service standards.
• Superb communication skills, both written and verbal. Must be able to convey information clearly and effectively to both employees and customers.
• Possess great interpersonal skills, specifically ability to actively listen and motivate associates.
• Basic math skills, including counting cash, reviewing transactions, supporting accurate payment handling and end of day accounting.
• Experience with cash handling, deposit preparation, cash audits, and related financial controls, including reviewing transactions, verifying deposits, and ensuring cash procedures are followed accurately and securely.
• Comfortable performing physical activities that require the use of hands, arms, legs, and full-body movement, including walking, standing, bending, stooping, reaching, and handling tools or materials.
• Maintain availability for a flexible schedule, including some evenings, weekends, and holidays.
• Maintain reliable transportation to and from work, including but not limited to their assigned store location, meetings, training sessions, and other required organizational functions.

Benefits

• Competitive salary with performance-based incentive opportunities.
• Opportunity to earn additional compensation for each eligible membership sold.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match up to 4%.
• 3 weeks of paid time off annually, prorated based on start date, plus paid federal holidays.
• Employee car wash plan.