General Manager

About the role

The General Manager will oversee sales, operations, and profit/loss, and grow a high-volume HVAC, Plumbing, and Electrical service business. This role requires a proven track record of achieving or exceeding financial targets and managing and expanding the business effectively.

Responsibilities

• Create, communicate, and implement the mission and strategic direction
• Lead managers across various layers of a successful organization
• Formulate and implement the company’s strategic plan
• Stay informed about the competitive landscape and market opportunities
• Guide the organization through change, including expanding business offerings and exploring innovative ideas and methods
• Evaluate organizational success using key strategic metrics
• Manage and develop leadership staff
• Assume full financial responsibility for the organization’s operations
• Identify and recommend areas for improvement
• Address customer escalation issues and ensure customer satisfaction

Requirements

• 5 years of managerial experience with a proven track record of leading and managing diverse teams effectively
• Demonstrated experience managing Profit and Loss statements, including budgeting, financial forecasting, and cost control
• Successful track record in business-to-consumer sales within the home services sector
• Experience overseeing day-to-day operations, including service delivery, customer satisfaction, and quality control
• Ability to develop and implement strategic plans to achieve company goals
• Skills in maintaining and enhancing customer relationships, addressing escalated issues, and ensuring high levels of customer satisfaction
• Experience in recruiting, training, and developing staff
• Proven ability to manage and lead through change
• Strong verbal and written communication skills
• Proficiency in using data to make informed decisions

Preferred Qualifications

• Industry knowledge of HVAC, plumbing, and electrical systems
• Knowledge of and experience with industry regulations, safety standards, and compliance requirements
• Experience using Service Titan
• Customer Relationship Management (CRM) software experience

Physical Requirements

• Perform work while sitting and/or standing at an individual work station or office
• Communicate verbally via phone or other communication device
• Able to stand, walk and sit; talk or hear, both in person and by telephone
• Use hands to type, handle or feel objects or controls; reach with hands and arms
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds

Benefits

• Rewarding career path with great benefits
• Flexible schedules
• Professional and on-the-job training
• Growth plans
• Auto Allowance
• Comprehensive Medical, Dental and Vision Benefits
• Paid Training
• Discount Gym Membership
• Employee discounts
• 401K Plan with match and no vesting
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Company paid Short Term Disability

Pay

Advertised pay is avg base plus bonuses for the General Manager position. This is an Exempt position.

Schedule

Work is usually performed in an indoor office environment.