General Manager

About the role

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook; you will be building the plane while flying it — making it a challenging people-facing role that spans entrepreneurship, business development and operations management.

Responsibilities

• Manage the on-site daily operations of Via’s service around Chemung County
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment

Who you are

• Experienced operations manager, with a minimum of 6+ years of experience
• Independent self-starter who thrives in fast-paced environments and feels comfortable with a very high level of responsibility
• Savvy and tactful communicator who intuitively finds the right tone in every situation
• Committed to fostering a culture of providing a world-class customer service experience
• Detail-oriented executor who is obsessively action-oriented and thrives while operating autonomously
• Exceptional leader who inspires people to work with and for you; extensive experience leading support teams
• Flexible and adaptable; embraces rapid change and making things work on the fly
• Proven track record of managing teams (at least 3–5 years) and developing people; skilled at motivating and extracting the best work from every team member
• Effective at managing multiple tasks simultaneously; able to delegate, prioritize, and take responsibility
• Problem solver who doesn’t accept the status quo and is always looking for creative solutions
• Experience working in transit a plus

Requirements

Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Pay

Base salary range: $110,000–$160,000

Benefits

• Free medical plans
• 401K matching