General Manager

About the role

The General Manager at Sotera Health is responsible for leading a sterilization facility, ensuring safety, quality, customer satisfaction, and compliance with all regulatory requirements. This role requires a minimum of 10 years of progressive leadership experience in highly regulated environments.

Responsibilities

• Provide visible, hands-on leadership fostering a culture of safety, accountability, engagement, continuous improvement, and operational excellence.
• Build, develop, and retain a high-performing leadership team through coaching, performance management, succession planning, and employee development.
• Promote a positive employee experience supporting retention, productivity, and organizational effectiveness.
• Establish clear performance expectations aligning with company values and business objectives.
• Lead all facility operations ensuring safe, efficient, and compliant processing of customer products.
• Drive continuous improvement initiatives focusing on safety, quality, productivity, capacity utilization, customer service, cost management, and operational efficiency.
• Maintain full accountability for facility financial performance, including operating expenses, labor management, productivity, capital expenditures, and budget adherence.
• Ensure compliance with all applicable regulatory, customer, and company requirements, championing a culture where safety and quality are foundational to all business activities.
• Partner with commercial and customer service teams to support business growth, customer retention, and service excellence.
• Identify and implement process improvements, technology enhancements, and best practices that improve site performance.
• Develop and manage annual operating and capital budgets in alignment with corporate objectives.
• Support strategic initiatives enhancing the company's competitive position and operational capabilities.
• Execute business strategies and achieve organizational objectives through operational and financial data analysis.
• Lead site planning efforts related to staffing, capacity, capital investments, and long-term growth initiatives.
• Collaborate with executive leadership and functional partners to optimize resources and drive business results.

Qualifications

• Bachelor's degree required; degrees in Engineering, Operations Management, Business, Life Sciences, or a related field preferred.
• Minimum of 10 years of progressive leadership experience in manufacturing, operations, healthcare services, medical products, or other highly regulated environments.
• Minimum of 5 years of progressive management experience leading multiple functional areas.
• Demonstrated experience managing P&L performance, budgets, and operational metrics.
• Experience leading within FDA-regulated, healthcare, medical device, pharmaceutical, sterilization, military, government, or other similarly regulated or compliance-intensive environments preferred.
• Strong operational leadership and business acumen.
• Proven ability to lead and develop teams while driving accountability and performance.
• Strong understanding of quality systems, regulatory compliance, and safety management.
• Excellent strategic thinking, problem-solving, and decision-making capabilities.
• Demonstrated ability to influence and collaborate across a matrixed organization.
• Exceptional communication, interpersonal, and relationship-building skills.
• Strong analytical skills with the ability to leverage data to drive business decisions.
• Ability to balance strategic priorities with day-to-day operational execution.
• Results-oriented leader with a strong sense of ownership, urgency, and accountability.
• Proficiency with business systems, data analysis tools, and Microsoft Office applications.