General Manager

About the role

Soccer 5 is opening its first Texas location in Everman, featuring six outdoor fields for rentals, pickup games, leagues, youth training, camps, birthday parties, and private events. The General Manager will lead the Everman business, owning revenue, field utilization, recurring customers, team performance, labor, customer experience, safety, and facility standards. This is a hands‑on, builder‑operator role that involves everything from meeting local clubs and schools to coaching staff, solving customer issues, and executing major events. The position reports to the Director of Operations and requires evening and weekend availability, especially during launch.

Responsibilities

• Growing the Business
  • Develop and execute a local growth plan for rentals, recurring bookings, leagues, programs, camps, parties, and events.
  • Own revenue and field utilization across peak, off‑peak, weekday, and weekend hours.
  • Build genuine community relationships and convert them into recurring customers, partnerships, and booked field hours.
• Leading and Developing the Team
  • Create the staffing plan; recruit, onboard, coach, and retain a dependable opening team.
  • Set clear expectations, recognize strong performance, and address problems early and fairly.
  • Develop shift leaders and future assistant managers to lead daily operations confidently.
• Creating a Great Customer Experience
  • Be a visible leader who knows customers, teams, organizers, and community partners.
  • Ensure bookings, payments, waivers, field assignments, programs, and events are handled accurately.
  • Maintain a safe, clean, organized facility ready to deliver a great experience every day.
• Running a Healthy Operation
  • Manage labor and controllable expenses while protecting customer service and safety.
  • Review performance regularly and act when revenue, utilization, labor, or service falls below plan.
• Communicating and Getting Things Done
  • Maintain a clear weekly scorecard; communicate results, risks, staffing needs, and customer concerns early.
  • Bring possible solutions when raising problems and follow priorities through to completion.
  • Collaborate closely with company teams, vendors, local partners, and leadership.
• Opening Priorities
  • Hire, onboard, and train the opening team.
  • Introduce Soccer 5 to the Everman community and build the initial customer and partnership pipeline.
  • Confirm facility, systems, equipment, inventory, safety procedures, and team are ready for opening.
  • Establish the first 90‑day business and operating priorities.
• How Success Will Be Measured
  • Revenue growth, field utilization, and recurring bookings.
  • Strong leagues, programs, parties, events, and community partnerships.
  • A dependable, well‑trained team with developing leaders.
  • Consistent customer experiences and a safe, ready‑to‑play facility.
  • Healthy labor performance, controlled expenses, and consistent execution of priorities.

Requirements

• At least three years of management experience in sports, recreation, fitness, hospitality, entertainment, retail, or another customer‑facing operation.
• Bilingual English and Spanish communication is required; ability to lead, coach, assist customers, and handle escalations professionally in both languages.
• Direct experience hiring, scheduling, training, coaching, and managing the performance of hourly employees.
• Track record of improving measurable business or team results.
• Experience building local relationships, prospecting, selling, and following opportunities through to a result.
• Comfort working with revenue reports, labor targets, operating scorecards, and business systems.
• Strong judgment and the ability to remain calm and professional during customer concerns, employee issues, incidents, and changing priorities.
• Proactive communication and reliable follow‑through; team and leadership should never wonder where an important issue stands.
• Availability to work on‑site during evenings and weekends, especially during launch.
• Ability to work actively outdoors, walk throughout the facility, and assist with routine operational tasks (reasonable accommodations may be provided).
• Ability to complete applicable background‑screening, safeguarding, and training requirements.

Benefits

• Take the lead on Soccer 5's first Texas location.
• Build a business, team, and local presence from the ground up.
• Real ownership over the performance and direction of your location.
• Work in an active environment centered on soccer, community, and bringing people together.
• Help shape how Soccer 5 grows across Texas.
• Healthcare benefits and paid time off.

Pay

Proposed base salary: approximately $70,000 with flexibility based on experience, plus annual performance incentives.

Schedule

Full‑time, on‑site position with required evening and weekend availability, especially during launch.