General Manager

Duties And Responsibilities

• Builds Effective Teams
• Challenges the team to achieve results
• Manages, actively by utilizing performance management tools to support organizational objectives
• Provides feedback, set goals and utilizes learning management system
• Recognizes and reinforces individual and team accomplishments
• Utilizes and demonstrates effective management practices
• Handles differences between Guests and Team Members without escalating the situation
• Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration
• Is considered a confidant and/or resource in a tough situation
• Drive For Results
• Ensures team adhere to legal and operational compliance requirements
• Adheres to all company food safety procedures
• Guest Focus
• Encourages “Guest comes first attitude”
• Trains and holds team accountable for delivering an exceptional Guest Experience
• Solicits Guest feedback to understand Guest satisfaction
• Hiring & Staffing
• Delegates and communicates appropriate responsibilities and practices to team
• Manages store’s staffing levels

Composure

Handles differences between Guests and Team Members without escalating the situation
Communicates unexpected situations to Team Members calmly and without showing resistance and/or frustration
Is considered a confidant and/or resource in a tough situation

Drive For Results

Ensures team adhere to legal and operational compliance requirements
Adheres to all company food safety procedures

Guest Focus

Encourages “Guest comes first attitude”
Trains and holds team accountable for delivering an exceptional Guest Experience
Solicits Guest feedback to understand Guest satisfaction

Hiring & Staffing

• Delegates and communicates appropriate responsibilities and practices to team
• Manages store’s staffing levels

Experience Requirements

• Guest Service experience in a restaurant or retail environment

Essential Job Functions

• Maintain an open availability
• Communicate clearly and concisely both orally and written
• Manage store operations independently
• Manage effectively in a fast paced environment
• Maintain established service levels
• Exceptional Interpersonal Skills
• Knowledge of guest service techniques
• Knowledge of supervisory practices and procedures
• Organization and planning skills
• Strong problem solving skills
• Team building skills
• Strong leadership skills with the ability to coach and mentor others
• Plan and organize work load
• Handle confidential and sensitive information
• Available to work flexible schedule including nights and weekends
• Tolerate exposure to a wide variety of fresh, dried and/or frozen products, and powdered substances
• Follow procedures and comply with dress code requirements
• Keep the store clean and follow food safety regulations
• Operate a blender and POS cashier system
• Move boxes, weighing up to 55 lbs throughout the store
• Bend, reach and scoop through assigned shifts
• Position self to walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F