General Manager

Responsibilities

• Identify and engage with relevant influencers across various platforms to create brand partnerships and collaborations.
• Execute marketing strategies to increase brand visibility, reach, and engagement among target audiences.
• Stay up to date with industry trends, best practices, and emerging platforms in your market to innovate and enhance influencer marketing strategies.
• Full P&L responsibility.
• Develop and manage multi-million-dollar budget, forecast and profitability.
• Manage floor manager, kitchen manager, retail store manager, security team and staff.
• Manage procurement and inventory.
• Develop and manage processes to create and roll-out new slimes, slime products, improve productivity, inventory control, etc.
• Provide leadership and line management to the Sloomoo Institute team, ensuring that resourcing is planned for new developments, and staffing is managed across the site.
• Lead quarterly Health & Safety Committee meetings, attended by representatives of all departments.
• Maximize guest admissions income from the forecast and work with the senior management team, setting future forecasts and budgets.
• Control Labor spend to ensure we are hitting and exceeding targets.
• Provide a world class guest experience as evidenced by positive survey results.
• Deliver and contribute to the evolution of the Sloomoo Brand.
• Meet (and exceed) projected guest count and projections.
• Create and implement of improvements for guest satisfaction, employee experience and revenue growth.
• Data Driven - use data to drive your decision making for sales and production.
• Complete accident/incident report with documented follow through and resolution for each accident/incident within 24 hours of the incident.

Qualifications

• Experience of operational management within a guest-facing operation.
• Budgetary and line management experience (essential).
• Excellent time management and organizational skills.
• Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships.
• Ability to build and maintain strong relationships with key consultants and contractors.
• Ability to engage with colleagues in a diplomatic manner.
• Energetic, perceptive, confident problem solver with a good sense of humor.