General Manager

About Sloomoo Institute

Sloomoo Institute is a rapidly growing interactive experience based on slime and ASMR. We are an art-inspired, immersive haven of color, design and play. Launched in NYC in the fall of 2019, Sloomoo Institute has been an enormous success, attracting hundreds of thousands of guests and billions of media impressions. Play is known to support stress relief as much as it does imagination. Driven by a mission to provide reprieve from the chaos of the world, the brand has close ties to mental health non-profits and a dedication to inclusion and supporting neurodiversity through our experience and our workforce.

About the Role

The General Manager will oversee all operations of the Boston Institute location. In this role, you will be responsible for the strategic and daily operations of the Sloomoo Institute, leading a staff of 40+ on a daily basis to deliver an exceptional experience for our guests while manufacturing thousands of tons of slime every year. You will lead the daily operation and management of Sloomoo Institute, creating an inclusive culture and a warm welcome for our guests, volunteers, and staff.

The General Manager will be confident in managing people, projects, and budgets, knowing when to delegate and when to take ownership. They will bring a positive and empowering attitude to the team, ensuring delivery to a high standard across the site. They will work with a range of stakeholders, demonstrating flexibility and a proactive, diplomatic approach to problem-solving. The General Manager will take the lead on planning and delivering work streams, ensuring the Chief Operations Officer is kept informed and involved in key decision-making.

Responsibilities

• Have FUN
• Identify and engage with relevant influencers across various platforms to create brand partnerships and collaborations
• Execute marketing strategies to increase brand visibility, reach, and engagement among target audiences
• Stay up to date with industry trends, best practices, and emerging platforms to innovate and enhance influencer marketing strategies
• Full P&L responsibility
• Develop and manage a multi-million-dollar budget, forecast, and profitability
• Manage floor manager, kitchen manager, retail store manager, security team, and staff
• Manage procurement and inventory
• Oversee guest service
• Develop Standard Operating Procedures
• Ensure staff follow all Standard Operating Procedures
• Manage staffing agencies when necessary
• Maintain brand integrity throughout the experience
• Operate a multi-million-dollar retail store, develop planograms, manage promotions, signage, and product placement
• Develop and manage processes to create and roll out new slimes and slime products, improve productivity, and control inventory
• Provide leadership and line management to the Sloomoo Institute team, ensuring resourcing is planned for new developments and staffing is managed across the site
• Support all operational departments to regularly review working practices and seek improvements to reduce the likelihood of accidents
• Lead quarterly Health & Safety Committee meetings, attended by representatives of all departments
• Maximize guest admissions income from the forecast and work with the senior management team to set future forecasts and budgets
• Control labor spend to ensure targets are met and exceeded
• Manage P&L
• Provide a world-class guest experience as evidenced by positive survey results
• Provide an engaging and rewarding workplace for all employees with a competitive retention rate and proven promotion track record
• Deliver and contribute to the evolution of the Sloomoo Brand
• Meet (and exceed) projected guest count and projections
• Create and implement improvements for guest satisfaction, employee experience, and revenue growth
• Use data to drive decision-making for sales and production
• Complete accident/incident reports with documented follow-through and resolution within 24 hours of each incident
• Other responsibilities as assigned

Qualifications

• Experience in operational management within a guest-facing operation
• Budgetary and line management experience (essential)
• Ability to prioritize the needs of different departments
• Excellent time management and organizational skills
• Excellent communication skills and a friendly, approachable manner with staff across the organization, ensuring good working relationships
• Ability to build and maintain strong relationships with key consultants and contractors
• Ability to engage with colleagues diplomatically
• Energetic, perceptive, confident problem solver with a good sense of humor

Inclusivity Commitment

Sloomoo Institute is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities, and promoting initiatives aimed at creating a culture that is meaningful, innovative, and successful. Sloomoo Institute does not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability, or other applicable legally protected characteristics.