General Manager

Full-time, onsite role overseeing all aspects of park operations, including safety, revenue, and guest experience.

About the role

As a General Manager (GM) you work under the guidance of the District Manager and are responsible for all park operations including park safety and cleanliness, membership sales and park revenue, and providing an exceptional guest experience whether they’re enjoying a birthday party, the café, or attractions. You lead by example and foster a positive work environment, creating and communicating clear expectations, and upholding the highest Sky Zone standards.

Qualifications

• 18 years of age or older and completed high school diploma or equivalent education; Associates or Bachelor’s degree preferred.
• Minimum of 3 years of overall management experience in a high customer volume industry (entertainment, fitness, retail, restaurant, etc.).
• At least 2 years of sales experience; membership sales preferred.
• Understand how to leverage P&L reports to set and manage business revenue goals.
• Demonstrated experience hitting or exceeding company KPIs.
• Basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Available to work nights, weekends, and holidays as needed.
• Results-driven, reliable, detail-oriented, and organized.
• Able to stand for long periods of time and lift a minimum of 20 pounds.

Physical Requirements

• Ability to both remain stationary and move around the park for long periods to accommodate guest, park, and safety needs.
• Ability to lift and/or move a minimum of 20 pounds.
• Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.

Responsibilities

Team Members & Customer Service

• Be a hands-on leader and role model able to support the team by executing any park position as needed.
• Develop Assistant General Managers and Team Leads to become excellent people leaders, operation experts, and business savvy.
• Oversee the training AGMs and Team Leads provide to all park team members.
• Create a positive park culture by recognizing accomplishments and learning what motivates team members.
• Own and oversee all phases of employment including hiring, training, monitoring growth and progress, discipline, and termination of team members as necessary.
• Be an effective park liaison through consistent communication across all departments and the corporate team.
• Provide memorable moments for customers by being proactive, responsive, and engaged in their experience.
• Resolve customer service issues by listening, discussing, and resolving concerns, completing all necessary follow-up and documentation.

Revenue & Expense Management

• Manage park operations and expenses according to Profit & Loss (P&L) statements; oversee purchases, inventory, and additional park costs, renegotiate terms when able and necessary.
• Drive the achievement of park revenue goals in membership sales, birthday parties, and special events.
• Work collaboratively with the marketing team to develop and/or coordinate park promotions and marketing strategies.
• Train employees on how each department contributes to park revenue goals.
• Develop Front Desk Agents to execute a successful sales process and learn effective sales strategies.
• Ensure Front Desk, Party Hosts, and managers understand their key performance metrics (KPIs).
• Develop and cultivate positive relationships within the local community.
• Support and execute creative, out-of-the-box ideas.

Facility Compliance & Safety

• Oversee and evaluate the efficiency and effectiveness of each department, implementing processes as needed.
• Ensure all team members are properly trained on safety precautions, responses, and reporting; ensure compliance with all company and OSHA safety requirements.
• Check and monitor park attractions and equipment daily to ensure everything is safe and fully operational; complete related work orders, maintenance reports, or additional required documentation and close attractions if necessary.
• Adjust staffing levels to meet safety demands.
• Complete inventory reports for facilities, parties, food & beverage, and vending.

Key Performance Metrics

The General Manager is responsible for driving the success of overall park business goals including (but not limited to) membership sales, birthdays and events, labor/payroll %, NPS, safety, compliance, and staffing.

Pay

Compensation ranges from $78,000–$85,000 base pay plus bonus opportunity, based on qualifications, experience, and performance.

Benefits

Competitive benefits package includes medical, dental, and vision. 401k eligibility based on age and tenure requirements.