General Manager

We need to output HTML fragment with sections only if content present. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The posting includes: Position Overview (could be About the role). Then QUALIFICATIONS (list). Then PHYSICAL REQUIREMENTS (maybe part of Requirements). Then RESPONSIBILITIES (list). Then KEY PERFORMANCE METRICS (maybe part of Responsibilities or separate). Then Compensation ranges and benefits (Pay and Benefits). No schedule info. So we should include sections: About the role (position overview), Responsibilities, Requirements (maybe combine qualifications and physical requirements), Benefits, Pay. Possibly Skills? Not explicit separate. Could include Skills under Qualifications? But we need to follow headings list; we can omit sections lacking content. We must not repeat job title as heading. No Job ID etc. We must preserve all substantive info. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to extract content. Let's parse: Position Overview paragraph: "As a General Manager (GM) you work under the guidance of the District Manager and are responsible for all park operations including park safety and cleanliness, membership sales and park revenue, and providing an exceptional guest experience whether they’re enjoying a birthday party, the café, or attractions. You’re excellent at leading by example and leading through your team by fostering a positive work environment, creating and communicating clear expectations, and upholding the highest Sky Zone standards." That's prose ->

  . QUALIFICATIONS list: bullet points (each line). Let's list: - 18 years of age or older and completed high school diploma or equivalent education. - Have completed your high school diploma or equivalent education; Associates or Bachelor’s degree preferred. - Have a minimum of 3 years of overall management experience in a high customer volume industry (think entertainment, fitness, retail, restaurant, etc.). - Have at least 2 years of sales experience; membership sales preferred. - Understand how to leverage P&L reports to set and manage business revenue goals. - Have demonstrated experience hitting or exceeding company KPI’s. - Possess basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems. - Are available to work nights, weekends, and holidays as needed. - Are results-driven, reliable, detail-oriented, and organized. - Are able to stand for long periods of time and lift a minimum of 20 pounds. Note some duplication: first two similar. Keep both. PHYSICAL REQUIREMENTS list: - Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements. - Ability to lift and/or move a minimum of 20 pounds. - Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment. These could be part of Requirements. RESPONSIBILITIES: multiple paragraphs with bullet-like sentences. We need to turn into list items. Let's extract responsibilities sections: Under the direction of the District Manager, the General Manager oversees daily park operations and 3 key areas that make our parks stand out: Team Members & Customer Service Then list: - Be a hands-on leader and role model able to support the team by executing any park position as needed. - Develop Assistant General Managers and Team Leads to become excellent people leaders, operation experts, and business savvy. Oversee the training AGM’s and Team Leads are providing to all park team members. - Create a positive park culture by recognizing accomplishments and learning what motivates team members so we can be successful together. - Own and oversee all phases of employment including hiring, training, monitoring growth and progress. Additionally, a GM is responsible for any discipline and termination of team members as necessary. - Be an effective park liaison through consistent communication across all departments and our corporate team. - Provide memorable moments for our customers by being proactive, responsive, and engaged in their experience while they’re at the park. - Any customer service issues that arise, it is expected that the General Manager will continue to provide an awesome experience through the listening, discussion, and resolution of issues and completing all necessary follow up and documentation. Then Revenue & Expense Management: - Be a strategic leader by managing park operations and expenses according to Profit & Loss (P&L) statements; Oversee purchases, inventory, and additional park costs, renegotiate terms when able and necessary. - Drive the achievement of park revenue goals in the areas of membership sales, birthday parties, and special events. - Work collaboratively with the marketing team to develop and/or coordinate park promotions and marketing strategies. - Train employees of each department how they contribute to park revenue goals. - Develop Front Desk Agents to execute a successful sales process and learn effective sales strategies. - Ensure Front Desk, Party Hosts, and managers understand their key performance metrics (KPI’s). - We strive to be a positive staple of every community; work hard to develop and cultivate positive relationships within the local community. - Get creative! We love supporting managers that think outside the box and enjoy executing on new ideas. Facility Compliance & Safety: - Oversee and evaluate the efficiency and effectiveness of each department, implement processes accordingly. - Ensure all team members are properly trained on appropriate safety precautions, responses, and reporting; make sure they are compliant with all company and OSHA safety requirements. - Check and monitor park attractions and equipment daily to ensure everything is safe and fully operational. Complete related work orders, maintenance reports, or additional required documentation and close any attractions if necessary. - Adjust staffing levels to meet safety demands. - Complete inventory reports for facilities, parties, food & beverage, and vending. KEY PERFORMANCE METRICS: "The General Manager is responsible for driving the success of overall park business goals including (but not limited to) membership sales, birthdays and events, labor/payroll %, NPS, safety, compliance, and staffing." That's prose; could be part of Responsibilities but we can keep as a paragraph under Responsibilities or separate. Since we have no separate heading for KPI, we could embed within Responsibilities as a paragraph. Compensation and Benefits: "Compensation ranges from $68,000-$78,000 base pay + bonus opportunity and is based on qualifications, experience, and performance. Competitive benefits package includes medical, dental, and vision (401k eligibility based on age and tenure requirements)." Thus Pay section: base pay range + bonus. Benefits: medical, dental, vision, 401k eligibility. We need separate sections for Pay and Benefits if content present. Use

  Pay

  and

  Benefits

  . For Pay we can put prose. For Benefits we can list items. Schedule: none -> omit. Skills: not explicit separate; could be under Qualifications but we have Qualifications heading already. We'll keep Qualifications. Thus sections: About the role (position overview), Responsibilities, Qualifications, Benefits, Pay. We might also include Requirements as separate if we want to separate physical requirements from qualifications. But we can combine qualifications and physical requirements under Qualifications? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we have both Requirements and Qualifications. We should separate them if content exists. Qualifications list includes education, experience, skills, availability, traits. Physical requirements list includes ability to stand, lift, communicate. Those could go under Requirements. So we will have Qualifications (education, experience, etc.) and Requirements (physical). Let's do that. Thus sections: - About the role (position overview) ->

  - Responsibilities ->

  • ... - Qualifications ->
    • ... - Requirements ->
      • ... - Benefits ->
        • ... - Pay ->

          We must not repeat job title as heading. Now ensure we preserve all substantive info. Let's copy text exactly as given, but we can adjust punctuation? Keep meaning. Let's craft HTML. We'll need to escape any special characters? Not needed. We'll output only HTML fragment. Let's draft:

          About the role

          As a General Manager (GM) you work under the guidance of the District Manager and are responsible for all park operations including park safety and cleanliness, membership sales and park revenue, and providing an exceptional guest experience whether they’re enjoying a birthday party, the café, or attractions. You’re excellent at leading by example and leading through your team by fostering a positive work environment, creating and communicating clear expectations, and upholding the highest Sky Zone standards.

          Responsibilities

          • Be a hands-on leader and role model able to support the team by executing any park position as needed.
          • Develop Assistant General Managers and Team Leads to become excellent people leaders, operation experts, and business savvy. Oversee the training AGM’s and Team Leads are providing to all park team members.
          • Create a positive park culture by recognizing accomplishments and learning what motivates team members so we can be successful together.
          • Own and oversee all phases of employment including hiring, training, monitoring growth and progress. Additionally, a GM is responsible for any discipline and termination of team members as necessary.
          • Be an effective park liaison through consistent communication across all departments and our corporate team.
          • Provide memorable moments for our customers by being proactive, responsive, and engaged in their experience while they’re at the park.
          • Any customer service issues that arise, it is expected that the General Manager will continue to provide an awesome experience through the listening, discussion, and resolution of issues and completing all necessary follow up and documentation.
          • Be a strategic leader by managing park operations and expenses according to Profit & Loss (P&L) statements; Oversee purchases, inventory, and additional park costs, renegotiate terms when able and necessary.
          • Drive the achievement of park revenue goals in the areas of membership sales, birthday parties, and special events.
          • Work collaboratively with the marketing team to develop and/or coordinate park promotions and marketing strategies.
          • Train employees of each department how they contribute to park revenue goals.
          • Develop Front Desk Agents to execute a successful sales process and learn effective sales strategies.
          • Ensure Front Desk, Party Hosts, and managers understand their key performance metrics (KPI’s).
          • We strive to be a positive staple of every community; work hard to develop and cultivate positive relationships within the local community.
          • Get creative! We love supporting managers that think outside the box and enjoy executing on new ideas.
          • Oversee and evaluate the efficiency and effectiveness of each department, implement processes accordingly.
          • Ensure all team members are properly trained on appropriate safety precautions, responses, and reporting; make sure they are compliant with all company and OSHA safety requirements.
          • Check and monitor park attractions and equipment daily to ensure everything is safe and fully operational. Complete related work orders, maintenance reports, or additional required documentation and close any attractions if necessary.
          • Adjust staffing levels to meet safety demands.
          • Complete inventory reports for facilities, parties, food & beverage, and vending.

          Qualifications

          • 18 years of age or older and completed high school diploma or equivalent education.
          • Have completed your high school diploma or equivalent education; Associates or Bachelor’s degree preferred.
          • Have a minimum of 3 years of overall management experience in a high customer volume industry (think entertainment, fitness, retail, restaurant, etc.).
          • Have at least 2 years of sales experience; membership sales preferred.
          • Understand how to leverage P&L reports to set and manage business revenue goals.
          • Have demonstrated experience hitting or exceeding company KPI’s.
          • Possess basic proficiency in technology such as MS Office Suite, Teams,