General Manager

Qualifications

• 18 years of age or older and completed high school diploma or equivalent education; Associates or Bachelor’s degree preferred
• Minimum of 3 years of overall management experience in a high customer volume industry (entertainment, fitness, retail, restaurant, etc.)
• At least 2 years of sales experience; membership sales preferred
• Understand how to leverage P&L reports to set and manage business revenue goals
• Demonstrated experience hitting or exceeding company KPIs
• Basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems
• Available to work nights, weekends, and holidays as needed
• Results-driven, reliable, detail-oriented, and organized
• Able to stand for long periods of time and lift a minimum of 20 pounds

Physical Requirements

• Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements
• Ability to lift and/or move a minimum of 20 pounds
• Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment

Responsibilities

• Team Members & Customer Service
  • Be a hands-on leader and role model able to support the team by executing any park position as needed
  • Develop Assistant General Managers and Team Leads to become excellent people leaders, operation experts, and business savvy
  • Oversee the training AGMs and Team Leads are providing to all park team members
  • Create a positive park culture by recognizing accomplishments and learning what motivates team members so we can be successful together
  • Own and oversee all phases of employment including hiring, training, monitoring growth and progress; responsible for any discipline and termination of team members as necessary
  • Be an effective park liaison through consistent communication across all departments and our corporate team
  • Provide memorable moments for our customers by being proactive, responsive, and engaged in their experience while they're at the park
  • Handle customer service issues by providing an awesome experience through listening, discussion, and resolution, completing all necessary follow up and documentation
• Revenue & Expense Management
  • Be a strategic leader by managing park operations and expenses according to Profit & Loss (P&L) statements; oversee purchases, inventory, and additional park costs, renegotiate terms when able and necessary
  • Drive the achievement of park revenue goals in the areas of membership sales, birthday parties, and special events
  • Work collaboratively with the marketing team to develop and/or coordinate park promotions and marketing strategies
  • Train employees of each department how they contribute to park revenue goals
  • Develop Front Desk Agents to execute a successful sales process and learn effective sales strategies
  • Ensure Front Desk, Party Hosts, and managers understand their key performance metrics (KPIs)
  • Develop and cultivate positive relationships within the local community
  • Support creative thinking and execution of new ideas
• Facility Compliance & Safety
  • Oversee and evaluate the efficiency and effectiveness of each department, implement processes accordingly
  • Ensure all team members are properly trained on appropriate safety precautions, responses, and reporting; make sure they are compliant with all company and OSHA safety requirements
  • Check and monitor park attractions and equipment daily to ensure everything is safe and fully operational; complete related work orders, maintenance reports, or additional required documentation and close any attractions if necessary
  • Adjust staffing levels to meet safety demands
  • Complete inventory reports for facilities, parties, food & beverage, and vending

Key Performance Metrics

The General Manager is responsible for driving the success of overall park business goals including (but not limited to) membership sales, birthdays and events, labor/payroll %, NPS, safety, compliance, and staffing.

Pay & Benefits

Compensation ranges from $72,000-82,000 base pay + bonus opportunity and is based on qualifications, experience, and performance. Competitive benefits package includes medical, dental, and vision (401k eligibility based on age and tenure requirements).

Application deadline: September 25, 2026. While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled.