General Manager

Responsibilities

• Increase market profitability by managing the direct and indirect expense lines in the market P&L.
• Drive continuous improvement of key operational metrics in each of the markets functional areas by developing and implementing targeted actions specific to each department (Sales, Installation, Warehouse, Branch Accounting, General Office, Customer Service).
• Build brand equity and awareness in the market service area through the effective delivery of sales and installation services.
• Manage the performance, development, and expectations of your market team and provide appropriate feedback and coaching. Ensure all operational Policies and Standard Operating Procedures (SOPs) are adhered to by all functional area leaders and associates.
• Implement and monitor ongoing compliance with all company-wide programs such as licensing, investigations (employee and general liability), employee benefit programs, office procedures, safety policies, employee coaching/discipline.
• Ensure all operational Policies and Standard Operating Procedures (SOPs) are adhered to by all functional area leaders and associates.
• Manage the performance, development, and expectations of your market team and provide appropriate feedback and coaching.
• Implement and monitor ongoing compliance with all company-wide programs such as licensing, investigations (employee and general liability), employee benefit programs, office procedures, safety policies, employee coaching/discipline.
• Proactively and appropriately interact with others to build relationships, positively influence others, and facilitate the sharing of ideas and information, including handling difficult situations.
• Work closely with the markets RD/RVP in all aspects of operational processes, support and staffing needs to include short-term and long-term planning for future operational growth and expansion.
• Collaborate with National Support teams (Sales, Installation and Operations) in the execution of continual improvement efforts for all aspects of market performance with a keen focus on ensuring team is clear on desired outcomes and supported through communication and context.
• Forecast staffing needs for the full calendar year as part of the annual budgeting process, accounting for business changes year over year.

Qualifications

• 5 years’ operational and/or leadership experience within the following industries: facilities, warehousing, general office, technology, or home improvement industry setting (industry certifications and/or licensure a plus).
• Minimum 3 years’ sales leadership experience and 2 years’ management or leadership experience.
• Bachelor’s Degree or equivalent work experience required.
• Financial/business acumen of key business metrics with knowledge of interdependencies and drivers to achieve goals.
• Able to make sound decisions, even with incomplete data/information that align with company standards and achieve desired outcomes.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
• Proven track record in leadership, prioritization, and follow up in a fast-paced, rapidly changing environment.
• Excellent problem-solving skills demonstrated through solid judgment and reasoning ability.
• Work with all levels in the organization to identify, analyze, solve problems, and create opportunities for continuous improvement.
• Maintain confidentiality of all information and data.
• Strong business-to-consumer service orientation and experience.
• Proficient in web-based applications, computer systems, and programs (Microsoft Word, Excel, and PowerPoint, etc.) to effectively edit and create reports, database entries, presentation materials, and data management/analysis.
• Strong analytical and organizational skills.
• Ability to physically report to work daily in an office and warehouse setting, some regular evenings, weekends, shifts, off site and/or with customers.
• Ability to spend much of the time working on a computer or moving throughout the office and attending to business needs, with a portion of the time spent in the field supporting customer assessments and job site visits.
• Ability to communicate with others face-to-face, on the telephone, and via email.
• Ability to lift and/or move up to 25 pounds (i.e., training materials, product samples, etc.).