General Manager

Benefits Supportive and collaborative work environmentHolidaysCompetitive salaryDental insuranceHealth insurancePaid time off General Manager — Tile, Grout & Restoration Lead a growing specialty service business where your industry experience makes a difference. If you have experience in tile and grout, flooring, professional cleaning, restoration, or another hands-on service business and you're ready to take the next step into a leadership role, this could be an opportunity to put your experience to work in a growing company. At Sir Grout, we specialize in restoring tile, grout, and stone surfaces—helping customers transform worn, stained, damaged, and outdated surfaces without the cost and disruption of complete replacement. We're looking for an experienced General Manager who understands the service business, knows how to lead people, cares about quality, and has the drive to grow an operation. This is more than a desk job. You'll be involved in people, customers, technicians, operations, sales, quality, and the financial performance of the business. Why Your Industry Experience Matters If you've worked in tile installation, grout restoration, flooring, cleaning, restoration, remodeling, or a related trade, you already understand many of the challenges our business faces. You Know What It Takes To Deliver quality work in a customer's home or businessManage crews and techniciansSchedule jobs and keep people productiveHandle customer expectationsSolve problems when jobs don't go exactly as plannedMaintain quality standardsManage materials, equipment, and laborBuild repeat and referral businessBalance customer service with profitability We're looking for someone who can bring that experience to the next level by leading the entire operation and helping build the business. The Opportunity As General Manager, you'll be responsible for the overall performance of the operation. You'll work closely with technicians, administrative staff, customers, and leadership to make sure the business runs efficiently, delivers exceptional results, and continues to grow. You'll have the opportunity to build systems, develop people, improve processes, and directly influence the success of the company. What You'll Be Responsible For Lead Daily Operations Oversee day-to-day operations and ensure jobs are completed efficiently and to our quality standardsCoordinate technicians, schedules, equipment, materials, and resourcesIdentify operational bottlenecks and develop solutionsEstablish and maintain efficient processes and proceduresEnsure customers receive a consistent, professional experience Lead & Develop the Team Manage and mentor Tile & Grout Restoration Technicians, administrative staff, and other team membersSet clear expectations and hold the team accountableTrain and develop employees to improve skills, productivity, and qualityBuild a positive, professional, performance-oriented cultureRecruit and help develop talented team members as the company grows Drive Growth Help develop and execute strategies to increase revenue and profitabilityIdentify opportunities to expand services and market reachImprove customer retention, referrals, and repeat businessMonitor sales and operational performanceLook for ways to increase efficiency without sacrificing quality Own The Customer Experience Build strong relationships with customersHelp resolve customer concerns professionally and effectivelyEnsure work meets or exceeds customer expectationsEstablish a culture where quality and customer service are priorities Manage Financial Performance Monitor revenue, expenses, labor, materials, and other operating costsAssist with budgeting and forecastingTrack key performance indicatorsIdentify opportunities to improve margins and profitabilityMake informed operational decisions based on business performance Maintain Quality & Safety Ensure technicians follow established processes and quality standardsMaintain safe working practicesEnsure equipment and materials are properly maintained and usedPromote a culture of accountability and professionalism Who We're Looking For We're Particularly Interested In Candidates With Experience In Tile & grout restoration Tile installation Flooring Professional cleaning Residential or commercial cleaning Water, fire, or property restoration Surface restoration Remodeling or construction Other specialty home-service businesses You don't necessarily need to have held the title of General Manager before. We're looking for someone who has demonstrated that they can lead people, manage operations, solve problems, and take responsibility for results. You May Be a Great Fit If You... Have several years of experience in tile, grout, flooring, cleaning, restoration, construction, or a related service industryHave experience managing employees, crews, or field techniciansUnderstand the challenges of running a field-service operationAre comfortable working with both customers and employeesKnow how to balance quality, productivity, and profitabilityAre organized and capable of managing multiple prioritiesAre comfortable looking at numbers and using them to make business decisionsTake ownership rather than waiting for someone else to solve a problemAre a strong communicator and natural leaderEnjoy developing people and helping them succeedHave an entrepreneurial mindset and want to help grow a business This Is a Hands-On Leadership Role We're not looking for someone who simply wants to sit behind a desk and manage reports. Our ideal General Manager understands what happens in the field and is willing to get involved when needed. You'll spend time with technicians, customers, and the team while also managing the bigger picture—operations, people, sales, quality, and profitability. Your industry knowledge can help us make better decisions, improve our processes, and continue building a high-performing team. Why Join Sir Grout? At Sir Grout, you're joining a specialty restoration business with a proven service model and an opportunity to grow. You'll Have The Opportunity To Take your industry experience into a leadership positionLead and develop a growing teamBuild more efficient systems and processesMake a measurable impact on the businessHelp expand a specialized service operationDevelop your career beyond the fieldBe part of a company focused on quality workmanship and exceptional customer service Ready to Take the Next Step? If you've built your career in tile, grout, flooring, cleaning, restoration, or another hands-on service industry and you're ready to take on greater responsibility, we'd like to talk. Bring us your industry experience. We'll give you the opportunity to use it to lead, build, and grow. Apply today to learn more about the General Manager opportunity at Sir Grout.